Service Project Specialist

CFO Trane U.S. -CFO • Grand Rapids, MI

2d • Onsite

About The Position

The Service Project Specialist plays a critical role in planning, coordinating, and supporting HVAC equipment start-up activities from project kickoff through warranty follow-up. This position serves as a key liaison between internal teams, contractors, controls providers, technicians, and customers to help ensure projects are executed safely, efficiently, and in accordance with company and factory standards.

Requirements

• A High School Diploma or equivalent required
• Typically at least 2-5 years of experience in Commercial HVAC Installation
• Operating knowledge of Microsoft office software
• Working proficiency with handheld computer (i.e. Smartphone, iPad)
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Nice To Haves

• Technical School or formal training is preferred
• State Contractor Licenses Preferred (e.g. HVAC Journeyman, Boiler Operator, Gas Installer etc.)
• Flexibility to work overtime/weekends, as required.

Responsibilities

• Coordinate equipment start-up activities from initial planning through completion, including tracking equipment orders, confirming project scope, and aligning timelines with internal teams and external partners.
• Serve as the primary point of coordination among service teams, equipment teams, contractors, controls providers, technicians, and customers throughout the start-up process.
• Schedule and prioritize start-up activities to support timely project completion and efficient resource utilization.
• Conduct jobsite walks and site surveys to verify installation quality, system readiness, accessibility, and overall preparedness for start-up.
• Confirm that units are ready for start-up and ensure all start-up activities are performed in accordance with factory specifications, company standards, and internal processes.
• Identify installation, operational, controls, or factory-related issues early and collaborate with the appropriate teams to resolve them before, during, and after start-up.
• Navigate issue resolution at start-up, including determining responsibility, coordinating corrective actions, and securing proper approvals and documentation when required.
• Support equipment through the first-year warranty period by coordinating service needs, addressing start-up-related issues, and ensuring appropriate follow-up.
• Complete and maintain all required documentation accurately and on time, including start-up reports, commissioning records, warranty documentation, job records, and labor and material tracking.
• Coordinate and deliver owner/operator training and follow-up training to support proper system operation and customer understanding.
• Provide technical guidance and support to technicians and customers on assigned projects.
• Support the installation, commissioning, diagnosis, repair, modification, and start-up of HVAC systems using knowledge of air conditioning theory, piping, air distribution, controls, and mechanical layouts.
• Review drawings, plans, specifications, and building layouts to prepare for on-site work, anticipate challenges, and coordinate with other trades as needed.
• Assist with estimating service start-up costs, estimate development, and change order support by recommending solutions, facilitating quotes, and helping close orders.
• Support procurement activities by assisting with equipment and material sourcing through internal teams and local suppliers.
• Help plan and manage assigned projects to support completion on schedule and within budget.
• Supervise and coordinate the work of installation technicians, subcontractors, and vendors to help ensure quality execution.
• Participate in planning meetings and collaborate with internal teams to improve communication, documentation, workflow consistency, and overall project execution.
• Serve as a direct customer contact, maintaining strong communication with owners, subcontractors, and field personnel to support a high level of customer satisfaction.
• Maintain assigned inventory, tools, vehicles, equipment, and company assets, ensuring accountability, readiness, and proper documentation.
• Follow all site access, safety, and badging requirements while promoting a strong culture of safety and compliance.
• Identify and communicate sales leads or additional customer opportunities to the appropriate internal teams.
• Maintain current knowledge of HVAC technologies, controls systems, and related product applications.
• Operate rental equipment such as forklifts, scissor lifts, and boom lifts as needed.
• Travel regularly as required, including occasional overnight stays, and maintain flexibility to work overtime based on business needs.

Benefits

• Health insurance
• Holistic wellness programs that include generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave
• Educational and training opportunities through company programs along with tuition assistance and student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED