HVAC Service Operations Manager 2
About The Position
Under general supervision of HVAC Branch Service Manager, owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. We would like you to foster a safety-first culture for the branch. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff. Owns the day-to-day tactical local HVAC service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results. Works with HVAC Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes of all lines of service business. Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc. Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business standard methodologies and service applications. Responds to indicators of problems with training, resources and ideas with mitigate problems. Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications. Implements and maintains delivery standards consistent with BSNA objectives for balanced, profitable growth through effective execution of work. Performs other duties as related to customer happiness, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.
Requirements
- Minimum of 5 years' service proven experience managing service operations and/or service dispatch / scheduling.
- Minimum of 5 years HVAC commercial industry experience with progressing responsibility
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively connect with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Demonstrated competence in written and verbal communication skills.
- Experience and/or basic project accounting or costing principals.
- Able to positively represent Johnson Controls and connect with others at varying levels.
- Able to influence diverse teams to accomplish tasks/goals.
- Able to use Service Management software and financial accounting systems.
- Bachelor's Degree OR an equivalent experience in HVAC industry
Responsibilities
- Owns the day-to-day tactical local HVAC service business.
- Works with HVAC Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes of all lines of service business.
- Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
- Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business standard methodologies and service applications.
- Drives service business processes and applications through the local service organization and is the subject matter expert during actualization.
- Implements and maintains delivery standards consistent with BSNA objectives for balanced, profitable growth through effective execution of work.
- Performs other duties as related to customer happiness, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.
Benefits
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities with outstanding resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Competitive Bonus plan that will take into account individual, group, and corporate performance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
