HVAC Service Manager

The Brewer-Garrett Company • Middleburg Heights, OH

9d • Onsite

About The Position

At Brewer-Garrett, we deliver innovative HVAC, electrical, and facility service solutions that help clients maximize building performance, reduce operational costs, and maintain reliable facility operations. Our Service team partners with commercial, industrial, educational, and governmental clients to provide exceptional service and long-term building solutions. We are seeking an experienced Service Manager to lead service operations, manage client relationships, and drive profitability across a portfolio of service accounts.

Requirements

• Minimum of 3 years of experience in one or more of the following: Service Technician, Service Manager, Project Sales Representative, Operations Manager
• Strong understanding of HVAC and/or building service operations preferred.
• Leadership experience managing technicians or service teams preferred.
• Strong communication, leadership, and organizational skills.
• Proficiency in Microsoft Office Suite, including Excel.
• Excellent analytical, budgeting, and forecasting skills.
• Ability to build strong client relationships and lead customer-facing discussions.
• Professionalism, adaptability, and a solutions-oriented mindset.

Nice To Haves

• Experience managing commercial accounts in commercial, educational, governmental, or industrial environments preferred.

Responsibilities

• Manage approximately 30–40 client accounts while ensuring exceptional service delivery and client satisfaction.
• Lead and supervise assigned service technicians, providing coaching, direction, and performance management.
• Coordinate technician schedules, workloads, and field operations to maximize efficiency and billable hours.
• Conduct job site visits to inspect equipment, evaluate performance, and ensure quality standards.
• Build and maintain strong client relationships through regular communication and annual evaluations.
• Secure annual contract renewals and maintain at least a 92% retention rate of assigned accounts.
• Prepare estimates and proposals for service projects and small equipment replacements.
• Drive project sales and meet annual sales goals of at least $450,000.
• Forecast manpower, staffing, vehicle, and workforce needs to support operational planning.
• Analyze budgets, profitability, workforce performance, and client feedback to improve operations.
• Support business development by identifying new opportunities and generating qualified sales leads.

Benefits

• Competitive compensation; salary is commensurate with experience and qualifications
• Performance-based bonus/incentive opportunities
• Comprehensive benefits package
• Professional development and advancement opportunities
• Collaborative, team-oriented culture
• Opportunity to work with an industry-leading service organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed