HVAC Service Manager

Gold Medal Service•Hillburn, NY

6d•Onsite

About The Position

Gold Medal Service is seeking a dynamic and goal-oriented HVAC Service Manager for its Hillburn, NY location. The ideal candidate will have demonstrated leadership and people development skills and will be responsible for coordinating HVAC services and repairs in the NY/NJ area. This role involves managing a team of over 20 employees and ensuring high standards of service and customer satisfaction.

Requirements

10+ Years within the HVAC Residential Industry (Commercial experience only is not sufficient).
3+ Year's experience in a service management role within the industry.
Technical School diploma or certificate of completion.
Associates Degree.
Knowledge of HVAC equipment, tools, and materials.
Extensive technical skills within the trade.
Customer/Client Interfacing skills.
Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
Understanding of operational concepts including planning, scheduling, and logistics.
Demonstrated excellent written and verbal communications skills.
Proficient in Microsoft Office, including Word and Excel.

Responsibilities

Directly manages Service and Dispatch staff members, including interviewing, hiring, training, assigning work, appraising performance, rewarding/disciplining employees, and resolving complaints.
Stays abreast of industry technological developments and conveys this knowledge to team members.
Coordinates team member activities to ensure individual and team goals are consistently achieved and that team members are working up to the highest standards in all aspects of their positions.
Conducts regular meetings with team members to review company policy and procedures, performance, quality, and safety statistics.
Interfaces effectively with other departments.
Ensures employees provide superior customer service and conducts ride-a-longs with Service Technicians.
Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner, and resolving excessive consumption problems.
Promotes and supports the Company brand.