HVAC Service Manager - Commercial

Mako Industries•Hutto, TX

About The Position

Mako Industries is hiring an HVAC Service Manager to oversee the day-to-day operations of its HVAC service department. The manager will ensure efficient service delivery, lead a team of technicians, and support business growth through sales and customer engagement. The role includes promoting service contracts, maintenance plans, repairs, and system upgrades, while maintaining service quality, department profitability, and compliance with industry standards and company policies.

Requirements

At least 5 years of experience in HVAC service, including at least 2 years in a supervisory or managerial role.
Strong sales experience and a demonstrated ability to sell service contracts, repairs, and system upgrades.
EPA Certification (Type I & II or Universal) and other relevant HVAC certifications.
Knowledge of HVAC and refrigeration systems, troubleshooting, and diagnostics.
Excellent communication, leadership, and customer service skills.
Strong organizational skills and the ability to manage multiple priorities.
Proficiency with HVAC management software and basic office software, including Microsoft Office, CRM systems, Service Titan, and Jobber.
Valid driver’s license and a clean driving record.

Responsibilities

Oversee scheduling, dispatching, and performance of HVAC service technicians to ensure timely, high-quality service.
Manage, train, and mentor HVAC service technicians to meet performance standards and customer expectations.
Serve as the primary contact for customer inquiries and concerns, fostering positive experiences and long-term relationships.
Promote and sell HVAC service contracts, maintenance plans, system upgrades, and repairs.
Generate new business through referrals, networking, and cold calling.
Manage service department budgets, track KPIs, and support profitability.
Monitor technician productivity and customer satisfaction against company goals.
Provide technical support to technicians and help troubleshoot complex HVAC issues.
Maintain accurate records of service requests, work orders, and sales activities, and prepare regular reports for senior management.
Oversee parts and equipment inventory to maintain adequate, cost-effective stock levels.
Ensure work complies with industry standards, safety regulations, and company policies.