HVAC Service Manager

C&C Heating & Air Conditioning • Roseville, MI

3d • Onsite

About The Position

C&C Heating & Air Conditioning is seeking a motivated and experienced HVAC Service Manager to lead their service and maintenance departments. This role is for a strong leader who thrives in a fast-paced environment, knows how to inspire teams, and is passionate about delivering exceptional customer experiences. The ideal candidate brings energy, accountability, leadership, and operational excellence. The HVAC Service Manager will oversee the daily operations of the service and maintenance departments, driving revenue growth, employee performance, customer satisfaction, and team development. This leader will shape company culture, mentor team members, improve operational performance, and ensure customers receive the highest level of service.

Requirements

• Minimum 3 years of management or leadership experience preferred
• Strong leadership, communication, and coaching abilities
• Proven ability to motivate teams and drive performance
• Highly organized with strong multitasking skills
• Customer-focused mindset with excellent problem-solving skills
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to thrive in a fast-paced, goal-oriented environment

Nice To Haves

• HVAC industry knowledge is a strong plus

Responsibilities

• Lead and manage the HVAC service department team
• Monitor daily operations and team performance to achieve revenue goals
• Coach, mentor, and develop technicians and staff members
• Promote a positive, high-performing, customer-focused work environment
• Build strong employee engagement through communication, recognition, and accountability
• Establish and monitor customer satisfaction metrics
• Resolve escalated customer concerns quickly and professionally
• Assist with budgeting, expense management, and operational planning
• Ensure proper staffing levels to support customer demand and seasonal growth
• Conduct team meetings, daily huddles, and one-on-one coaching sessions
• Support business growth through referrals, repeat business, and service excellence
• Uphold and model company values including integrity, professionalism, and teamwork

Benefits

• Competitive salary: $70,000 - $100,000 annually
• 401(k) with company match up to 6%
• Medical, dental, and vision insurance
• Paid Time Off
• Paid holidays
• Tuition reimbursement program
• Employee discounts
• Flexible scheduling
• Company events and team celebrations
• Branded uniforms and company swag
• Advancement and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed