HVAC Service Manager

All Pro Plumbing, Heating & Air•Ontario, CA

8d•$95,000 - $130,000•Onsite

About The Position

At All Pro, we’ve built a legacy of trust and excellence in residential HVAC, Plumbing & Electrical services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team. When you join All Pro, you're not just starting a job—you’re becoming part of a company that values your growth, well-being, and success. Join a team that’s been delivering comfort and care to homes across the region for over four decades. At All Pro, we don’t just offer jobs—we offer careers with purpose.

Requirements

Minimum 5 years of residential HVAC experience.
Minimum 3 years of supervisory or management experience.
Strong knowledge of HVAC diagnostics, repairs, maintenance, and replacement systems.
Proven track record in service sales and team performance management.
Excellent communication and leadership skills.
Valid driver's license with a clean driving record.
Ability to analyze business metrics and develop action plans.

Nice To Haves

Experience with ServiceTitan or similar field service software.
EPA Certification.
NATE Certification.
Experience managing maintenance agreement programs.
Prior experience in a residential home service company.

Responsibilities

Recruit, train, coach, and develop HVAC service technicians.
Conduct regular ride-alongs, performance reviews, and field training.
Foster a culture of accountability, teamwork, safety, and continuous improvement.
Monitor technician productivity, conversion rates, average ticket value, and customer satisfaction.
Lead team meetings and training sessions focused on technical and sales development.
Oversee daily residential HVAC service operations.
Ensure technicians are properly dispatched and equipped for success.
Monitor service quality and adherence to company standards.
Resolve escalated customer concerns and service issues.
Ensure compliance with all local, state, and federal regulations.
Maintain high standards of safety, professionalism, and quality workmanship.
Drive service revenue through effective coaching and leadership.
Train technicians to identify opportunities for repairs, replacements, upgrades, and indoor air quality solutions.
Monitor sales performance and establish KPI-driven goals.
Partner with comfort advisors and installation teams to maximize lead conversion.
Promote maintenance agreements and customer retention programs.
Develop strategies to increase average ticket value and overall profitability.
Ensure exceptional customer service at every touchpoint.
Monitor customer feedback and online reviews.
Address customer concerns promptly and professionally.
Maintain high customer satisfaction and retention rates.
Implement best practices that enhance the customer experience.
Manage departmental budgets and expenses.
Review technician performance metrics and profitability reports.
Track revenue goals and implement corrective actions when necessary.
Analyze opportunities for operational improvements and cost savings.