HVAC Service Manager
About The Position
Swan of Loveland is a well-established and growing residential HVAC company and we're HVAC Service Manager to lead the day-to-day operations of its Service Department. This leadership role is responsible for ensuring exceptional customer service, maintaining high standards of workmanship, driving operational performance, and developing a high-performing team of Service Technicians. The ideal candidate is a hands-on leader with strong technical HVAC knowledge, a passion for coaching and developing employees, and a proven ability to improve service performance while achieving departmental sales and operational goals. This position plays a key role in delivering an outstanding customer experience and supporting the continued growth of the organization.
Requirements
- 5+ years of HVAC service experience, including 2+ years in a supervisory/management role
- Strong knowledge of residential HVAC systems (troubleshooting, maintenance, repair)
- Proven leadership, coaching, and team development skills
- Excellent communication and customer service abilities
- Strong organizational, time-management, and problem-solving skills
- Proficient with HVAC service software and business tools (e.g., Microsoft Office, ServiceTitan)
- High school diploma required
- Relevant HVAC certifications (EPA, NATE, OSHA)
- Valid driver’s license with clean driving record
Nice To Haves
- Associate degree in HVAC preferred
Responsibilities
- Supervise, mentor, and inspire a team of HVAC Technicians.
- Provide ongoing training and development opportunities to ensure technical expertise and excellent customer service.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive, productive team environment with an emphasis on safety, quality, and customer satisfaction.
- Manage service scheduling, technician assignments, and job workflows to ensure timely, efficient project completion.
- Ensure all work complies with company standards, safety regulations, and local codes.
- Oversee inventory, ordering parts and tools to support field operations.
- Support job estimation and pricing to maintain competitiveness and profitability.
- Track and report on department performance, including revenue, costs, and customer satisfaction.
- Monitor and manage the service department budget for operational efficiency.
- Serve as the point of contact for escalated customer inquiries and complaints, ensuring resolution and satisfaction quickly and professionally.
- Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing any concerns that arise.
- Conduct post-service follow-ups with clients to ensure ongoing satisfaction and encourage repeat business.
- Ensure that all HVAC service work adheres to industry standards and company protocols.
- Maintain high safety standards to protect employees and customers and ensure compliance with OSHA and other safety regulations.
- Review and resolve technical issues and service challenges, ensuring top-quality results on every job.
Benefits
- Competitive pay with team bonus incentives for high earning potential
- Company vehicle, tools, and uniforms.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Company paid life insurance
- Paid time off and holidays
- Company cookouts and team events
- Ongoing training and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
