HVAC Service Manager

Horizon Services•Lower Providence Township, PA

9d•Onsite

About The Position

Horizon Services, Inc. is seeking a dynamic HVAC Service Manager for its Audubon, PA location. The ideal candidate is an elite, goal-oriented, self-motivated individual with demonstrated leadership and people development skills. This role involves managing over 15 employees and coordinating HVAC services and repairs to meet customer needs.

Requirements

10+ Years within the HVAC Residential Industry (Commercial experience only is not sufficient)
3+ Year's experience in a service management role within the industry
Technical School diploma or certificate of completion
Associates Degree
Knowledge of HVAC equipment, tools and materials
Extensive technical skills within the trade
Customer/Client Interfacing
Ability & willingness to work a flexible schedule as necessary to meet customer requirements
Understanding of operational concepts including planning, scheduling, and logistics
Demonstrated excellent written and verbal communications skills
Proficient in Microsoft Office, including Word and Excel

Responsibilities

Directly manages Service and Dispatch staff members, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Stays abreast of industry technological developments and conveys this knowledge to team members.
Coordinates team member activities to ensure individual and team goals are consistently achieved and that team members are working up to the highest standards.
Conducts regular meetings with team members to review company policy and procedures, performance, quality, and safety statistics.
Interfaces effectively with other departments.
Ensures employees provide superior customer service and conducts ride-a-longs with Service Technicians.
Provides customer service support as necessary, responds to customer inquiries and problems in a timely manner, and resolves excessive consumption problems.
Promotes and supports the Company brand.