HVAC Service Manager
About The Position
Swan of Loveland is a well-established and growing residential HVAC company and we're HVAC Service Manager to lead the day-to-day operations of its Service Department. This leadership role is responsible for ensuring exceptional customer service, maintaining high standards of workmanship, driving operational performance, and developing a high-performing team of Service Technicians. The ideal candidate is a hands-on leader with strong technical HVAC knowledge, a passion for coaching and developing employees, and a proven ability to improve service performance while achieving departmental sales and operational goals. This position plays a key role in delivering an outstanding customer experience and supporting the continued growth of the organization.
Requirements
- 5+ years of HVAC service experience, including 2+ years in a supervisory/management role
- Strong knowledge of residential HVAC systems (troubleshooting, maintenance, repair)
- Proven leadership, coaching, and team development skills
- Excellent communication and customer service abilities
- Strong organizational, time-management, and problem-solving skills
- Proficient with HVAC service software and business tools (e.g., Microsoft Office, ServiceTitan)
- High school diploma required
- Relevant HVAC certifications (EPA, NATE, OSHA)
- Valid driver’s license with clean driving record
Nice To Haves
- associate degree in HVAC preferred
Responsibilities
- Supervise, mentor, and inspire a team of HVAC Technicians.
- Provide ongoing training and development opportunities to ensure technical expertise and excellent customer service.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive, productive team environment with an emphasis on safety, quality, and customer satisfaction.
- Manage service scheduling, technician assignments, and job workflows to ensure timely, efficient project completion.
- Ensure all work complies with company standards, safety regulations, and local codes.
- Oversee inventory, ordering parts and tools to support field operations.
- Support job estimation and pricing to maintain competitiveness and profitability.
- Track and report on department performance, including revenue, costs, and customer satisfaction.
- Monitor and manage the service department budget for operational efficiency.
- Serve as the point of contact for escalated customer inquiries and complaints, ensuring resolution and satisfaction quickly and professionally.
- Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing any concerns that arise.
- Conduct post-service follow-ups with clients to ensure ongoing satisfaction and encourage repeat business.
- Ensure that all HVAC service work adheres to industry standards and company protocols.
- Maintain high safety standards to protect employees and customers and ensure compliance with OSHA and other safety regulations.
- Review and resolve technical issues and service challenges, ensuring top-quality results on every job.
Benefits
- Competitive pay with team bonus incentives for high earning potential
- Company vehicle, tools, and uniforms.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Company paid life insurance
- Paid time off and holidays
- Company cookouts and team events
- Ongoing training and career advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
