HVAC Residential Service Technician A

Shipley Energy•Macungie, PA

18d

About The Position

The HVAC Residential Service Technician A diagnoses, repairs, and performs preventative maintenance on residential heating and cooling equipment. The technician provides consistent, quality customer service, promotes company products and services, and supports other technicians and team members. The role includes on-call work during evenings, weekends, and holidays, maintaining a company vehicle and truck inventory, and following safety and company procedures.

Requirements

Technical school certification or equivalent experience.
Proven success diagnosing and repairing complex problems on residential HVAC systems without daily supervision.
Complete understanding of the refrigerant cycle.
Proficient at reading and understanding residential schematics.
Able to participate in the on-call schedule, including evenings, weekends, and holidays.
Proven success educating customers about company products and services, including replacement systems and maintenance agreements.
Able to read, write, and speak English.
Demonstrated ability to complete paperwork properly and according to procedure.
Valid driver’s license.
Able to lift, pull, and/or push 75 pounds.
Able to climb ladders and work off scaffolding.
Able to sit, stand, bend, stoop, kneel, and reach for extended periods.
Must furnish own hand tools.
Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation.
Able to complete a pre-employment physical test.

Responsibilities

Diagnose and repair residential oil and gas heating equipment, air conditioning units, and heat pump units.
Complete residential preventative maintenance on heating and cooling equipment.
Train other technicians.
Provide customers with consistent, quality service in accordance with company procedure.
Promote the company’s products and services, develop equipment leads, and sell service contracts.
Assist other team members in achieving success, safety, and efficiency.
Maintain required truck inventory as audited.
Maintain a neat appearance and wear a proper, clean uniform.
Perform regular vehicle maintenance checks and keep the vehicle clean.
Perform all duties safely to ensure incident-free operations.
Operate the Astea handheld device.
Report incidents or accidents as soon as possible to the Residential Service Operations Manager/Home Services Project Manager.

Benefits

Comprehensive medical, dental, and vision insurance.
Generous 401(k) company match.
$700 annual tool allowance.
Work vehicle to take home.
Voluntary supplemental life, critical illness, accident, and hospital insurance.
Up to 20 days of PTO each year.
Paid holidays.
Gym reimbursement up to $30 per month.
Tuition reimbursement.
A stable, long-standing, values-driven company that invests in employee growth.