HVAC/R Service Manager

Conserv Building Services•Largo, FL

4h•Onsite

About The Position

ConServ Building Services is hiring an experienced Commercial HVAC/R Service Manager. ConServ Building Services was founded in 1991, as the service division of BCH Mechanical. They began dispatching HVAC techs in the Tampa Bay, FL area and in just a short time, ConServ’s reputation for customer service and technical expertise began to grow in GA, SC, NC, VA, TN, and AL. They are the number one choice for regional clients with multiple accounts, convenience stores, and those who prefer remote monitoring and control.

Requirements

5+ years of Supervisory experience in the Commercial HVAC and Refrigeration Industry
EPA Certification
Communication and Customer Service skills
High School Diploma or equivalent
Must have a valid driver’s license

Responsibilities

Work closely with General Manager on day to day operations
Ensure that our technicians project a professional, positive public image that portrays the company in the brightest possible light
Field logistics ranging from setting up jobs, planning, and project coordination.
Provide tech support as required to field service personnel
Monitor and task HVAC technicians according to training and abilities
Communicate procedures and protocols to field service personnel
Ensure technicians have what they need to reach maximum efficiency
Ensure quality work is done – every customer, every time.
Communicate effectively with customers
Work alongside Dispatch to ensure we have the right tech on the right job
Coordinate with Dispatch to ensure the fleet vehicles are properly maintained
Conduct weekly safety meetings with field service personnel
Be the primary facilitator for all training of technicians
Coach, train and counsel technicians as required
Collaborate with Estimating Team to ensure quotes are accurate and timely
Recruiting, interviewing and hiring new technicians
Supervise, coach, and develop service staff; handle hiring, training, and evaluations.
Delegate tasks, manage schedules, and ensure adequate coverage for shifts.
Resolve escalated customer issues and complaints to maintain satisfaction.
Cultivate lasting customer relationships and ensure service standards are met

Benefits

Competitive salary
Weekly direct deposit (every Friday)
Performance Bonus, Safety & Profit-Sharing Bonuses
Paid holidays and generous Paid Time Off
Excellent Medical, Dental, and Vision plans- Benefits Effective the 1st of the month following your date of hire
HSA and FSA Spending Accounts - with generous company contribution to HSA
401(k) match - 50% up to 5%
Company Paid Life and AD&D
Short and Long-Term Disability and other Supplemental Insurance offerings
Employee Discounts through the Tickets at Work Program
Career Growth & Training:
Weekly Lunch & Learns (Our tech support team keeps you in the know)
Weekly Safety & More Meetings (stay sharp, stay safe)
Quarterly Trust Summits with leadership
Clear path to Lead Tech, Supervisor, or Management