Service Manager – HVAC/R

Legence • Windsor, CO

12h • Onsite

About The Position

Innovative Mechanical & Design (IMD), a Legence company, is a full-service heating, cooling, plumbing, and repair company offering comprehensive turnkey solutions. Our experienced team aspires to build, design, and create the resolutions you need using intelligent, creative methods that both meet and exceed industry standards. Together, we collaborate on each project to offer a “think out of the box approach” to solutions because we believe in assisting our clients with options and quality consultations. IMD is seeking an experienced HVAC/R Service Technician to join our Windsor, Colorado–based service team. This role is ideal for a hands‑on technician who enjoys solving complex mechanical issues, managing multiple service calls, and building strong, trusted relationships with customers. The Service Technician will diagnose, repair, maintain, and install HVAC/R systems across a variety of commercial and industrial environments while serving as a key point of contact for customers and internal project teams.

Requirements

• Small tonnage packaged A/C units
• Large tonnage VAV units (up to 120 tons)
• Boilers (maintenance, annual inspections, and repairs)
• Water pumps, including motor bearings and pump seal replacement
• Chilled water and hot water loop systems
• Air‑side airflow and distribution issues
• VRF systems
• Strong customer service mindset and professional presence
• Ability to build and maintain long‑term customer relationships
• Comfortable working in fast‑paced, multi‑job service environments
• Clear, confident communication skills
• Ability to use basic hand and power tools (tape measure, drills, calculators, construction‑related tools)
• Ability to climb ladders and work at heights or on elevated platforms
• Ability to lift up to 50 pounds and perform physical labor throughout the workday
• Comfortable working in commercial and industrial job environments
• High school diploma or equivalent
• Prior HVAC/R service experience required
• Strong verbal and written communication skills
• Excellent customer service skills
• Basic computer skills; familiarity with Microsoft Office preferred
• Active Union member may apply and will be considered equally to Non-Union applicants.
• Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Responsibilities

• Serve as a primary on‑site representative of IMD, delivering high‑quality service and maintaining strong customer relationships
• Diagnose, troubleshoot, repair, maintain, and install HVAC/R equipment and systems
• Coordinate service work across multiple jobs, accounts, and customer sites simultaneously
• Communicate clearly with customers, supervisors, and project teams regarding work status, findings, and recommendations
• Review building layouts, equipment conditions, and job requirements to plan and execute service work effectively
• Utilize diagnostic tools, hand tools, software, blueprints, and engineering specifications to complete work accurately
• Ensure all work is performed safely and in compliance with company and site safety standards
• Maintain accountability for company tools, equipment, and materials
• Demonstrate flexibility in work schedule; occasional overtime and/or weekend work may be required

Benefits

• Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D, and Employee Assistance Program
• Paid vacation, company-paid holidays, and paid sick leave
• 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees