HVAC & Plumbing Customer Service Rep

THERMO DIRECT INC•Raleigh, NC

9d•$18 - $22•Onsite

About The Position

Join the Thermo Direct Family! Are you passionate about helping people and looking for a fulfilling career—not just a job—with competitive pay and a supportive team? Thermo Direct is expanding, and we’re seeking a friendly, motivated HVAC & Plumbing Client Care Specialist to be the welcoming voice of our company. In this role, you will be at the heart of the customer experience—building relationships, solving problems, and ensuring homeowners remain comfortable year-round. If you enjoy interacting with people, thrive in a fast-paced environment, and take pride in delivering excellent service, you will feel right at home here.

Requirements

Strong communication and listening skills.
A customer-first mindset with attention to detail.
Comfort working with call goals and performance metrics.
A team player who values integrity, professionalism, and growth.
Must Have Skills
Strong communication and listening skills.
A customer-first mindset with attention to detail.
Comfort working with call goals and performance metrics.
A team player who values integrity, professionalism, and growth.
Want to have fun!!!

Nice To Haves

Prefer 2 years of prior industry customer service experience
Previous call center experience is a plus—but not required.

Responsibilities

Providing exceptional service through inbound and outbound customer calls.
Scheduling service appointments and promoting maintenance club memberships.
Using call scripts confidently while keeping conversations natural and helpful.
Meeting daily call goals that support customer needs and company success.
Maintaining accurate and up-to-date customer records.
Ensuring timely membership renewals and proactive maintenance scheduling.
Working closely with dispatch to ensure smooth, efficient service coordination.
Escalating service concerns quickly to ensure customer satisfaction.
Participating in ongoing training to grow your skills and career.
Maintaining a professional, friendly, and positive attitude with customers and teammates.
Identifying customer needs and offering thoughtful solutions that build trust and loyalty.

Benefits

Competitive hourly pay: $18–$22, based on experience.
Bonus and commission opportunities on top of base pay.
Medical, dental, and vision insurance.
Company paid life insurance
Short-term disability.
Generous paid time off, including sick pay, vacation, floating holidays, and 7 paid company holidays.
401(k) retirement plan with company matching.
Flexible spending accounts.
Stable, year-round employment.
A supportive, team-oriented work environment.
A healthy work-life balance you can truly enjoy.