HVAC Maintenance Tech II

Service Experts Heating & Air Conditioning•Hampton Bays, NY

6d•Onsite

About The Position

Under general supervision, the HVAC Maintenance Tech II performs precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories. The role includes inspecting equipment, performing limited diagnostics, completing routine maintenance and cleaning, and assisting service technicians. The employee communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while also promoting company products and services. The position works under the direction of the Field Supervisor or General Manager and requires accurate documentation, coordination with dispatch, and professional handling of company vehicles, tools, and property. The role is based at 219 W Montauk Hwy, Hampton Bays, NY 11946. Compensation is $50,200–$64,000 annually, plus incentive opportunities.

Requirements

High school diploma or GED, with additional training and at least 2 years of HVAC experience.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the geographic work area.
EPA and safety certifications are required.
Basic knowledge of the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate necessary tools and equipment.
Ability to use necessary tools and equipment to perform service projects.
Basic ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on air conditioning equipment.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Able to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Able to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Able to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Able to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for near, distance, and peripheral vision with normal depth perception.
Able to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification is preferred.
Experience performing basic maintenance work on HVAC equipment and related accessories is desirable.

Responsibilities

Perform maintenance calls under general supervision.
Conduct accurate and timely precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform limited diagnostics to identify potential problems and prevent breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist Service Technicians with servicing HVAC and refrigeration equipment and accessories.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers when necessary.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Provide excellent customer service and maintain high levels of customer satisfaction.
Promote products and services to customers and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Perform similar or other duties as needed or assigned.

Benefits

24 paid days off during the first year of employment, including vacation, personal holidays, and national holidays.
29 paid days off after the second year of employment.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with additional options for employees and their families.
Short-term and long-term disability insurance options.
Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.
Incentive and bonus opportunities, depending on the position.
Training, support, and opportunities for professional growth and career advancement.