HVAC Maintenance Tech II

Service Experts•Hampton Bays, NY

7d•$50,200 - $64,000•Onsite

About The Position

Under general supervision, the HVAC Maintenance Tech II performs precision tune-ups and maintenance on HVAC equipment and accessories. The role includes answering customer questions, resolving problems, ensuring customer satisfaction, and promoting products and services. The employee works under the direction of the Field Supervisor or General Manager. The position performs maintenance and limited diagnostics on heating, air conditioning, ventilation, and refrigeration equipment; cleans equipment; transports parts and equipment; and assists Service Technicians. It also requires documenting customer calls and service work on a handheld device, communicating with dispatch, maintaining company vehicles and tools, and representing the company professionally. The role is based at 219 W Montauk Hwy, Hampton Bays, NY 11946. Annual compensation is $50,200–$64,000, plus incentive opportunities.

Requirements

High school diploma or GED, with additional training and at least 2 years of HVAC experience; technical training certification is preferred.
Possess all valid licenses or certifications required by applicable government laws or regulations for the geographical work area.
EPA and safety certifications are required.
Basic knowledge of the operation of heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Basic ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on air conditioning equipment.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision, with normal depth perception.
Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification.
Experience performing basic maintenance work on HVAC equipment and related accessories.

Responsibilities

Perform maintenance calls under general supervision.
Perform routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories accurately and on time.
Inspect equipment and perform limited diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist Service Technicians in servicing heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, accurately, and on time.
Collect payment from customers when necessary.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services to customers, and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Perform similar or other duties as needed or assigned.

Benefits

Generous paid time off, including 24 paid days off during the first year and 29 paid days off after the second year.
Medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with coverage options for family.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.
Incentive and bonus opportunities, depending on position.
Advancement and career-growth opportunities across the U.S.