HVAC Installation Coordinator – Scheduling & Operations

Logan A/C & Heat Services•Dayton, OH

10d•Onsite

About The Position

Logan Services is looking for an HVAC Installation Coordinator – Scheduling & Operations to coordinate residential HVAC installations from sale through completion. This role involves working closely with customers, installers, sales, field leadership, logistics, and internal teams to keep projects organized and on schedule. Prior HVAC experience is not required; skills in customer service, scheduling, dispatch, project coordination, administration, or operations are transferable. Logan Services has been serving homeowners since 1969 and offers opportunities for growth within the company.

Requirements

Ability to organize, communicate, solve problems, and get things done.
Experience in scheduling, dispatch, operations, or project coordination.
Comfortable using computers and multiple software systems.
Strong follow-through.
Ability to work well independently and as part of a team.
Willingness to learn the HVAC side of the business.

Nice To Haves

Experience as a Scheduling Coordinator, Dispatcher, Project Coordinator, Operations Coordinator, Construction Coordinator, or Service Coordinator.
1–3 years of scheduling, dispatch, operations, or project coordination experience.
HVAC, plumbing, construction, home services, logistics, or ServiceTitan experience.

Responsibilities

Coordinate daily residential HVAC installation schedules.
Work with installers and field leadership to ensure jobs are properly prepared.
Monitor projects from sale through completion.
Address customer concerns and provide timely updates.
Coordinate installer schedules, Saturday availability, and approved time off.
Coordinate gas line installations from scheduling through completion.
Monitor permits and customer balances and partner with other departments as needed.
Maintain accurate customer and installation records.
Process paperwork, payments, permits, and required documentation.
Use ServiceTitan, Microsoft Office, Wells Fargo, Synchrony, and other company systems.
Identify opportunities to improve scheduling and operational processes.
Participate in a rotating after-hours scheduling schedule, covering approximately one week every two months.