Scheduling Coordinator

AdaptHealth • Elmhurst, IL

10d • Onsite

About The Position

The Scheduling Coordinator is responsible for scheduling patient visits to corresponding homes and facilities. This role also involves making assignments for staff according to their schedule needs, data entry, scanning, faxes, mail, copying information, and communicating with managers and staff related to patients’ condition and needs. The position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a potentially stressful environment.

Requirements

• High School Diploma or equivalent.
• One (1) year work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry.
• Senior-level requires two (2) years of work-related experience and one (1) year of exact job experience.
• Exact job experience is considered any of the above tasks in a Medicare-certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.
• Ability to appropriately interact with patients, referral sources, and staff.
• Decision Making.
• Analytical and problem-solving skills with attention to detail.
• Strong verbal and written communication.
• Excellent customer service and telephone service skills.
• Proficient computer skills and knowledge of Microsoft Office.
• Ability to prioritize and manage multiple tasks.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to work independently as well as follow detailed directives.
• Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction.
• Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Mental alertness to perform the essential functions of the position.

Responsibilities

• Schedules patient home visits according to their plan of care and staff accessibility.
• Makes assignments promptly-day of referral receipt, if possible.
• Contacts patients to set expectations of home health services and collect co-pay as applicable.
• Creates, edits, and disseminates daily patient schedules accordingly.
• Maintains current employee schedules and updates appropriate database as directed.
• Handles inbound and outbound calls in a professional manner with timely response.
• Discerns patient services required, as outlined in agreements, urgent requests, and care plans.
• Accurately enters patient information and demographics into company utilized database.
• Keeps manager informed of reported changes in patient’s condition or staffing shortages or delays.
• Maintains a list of clinicians under the associated personnel as the staff is assigned.
• Documents communication with physician, patients, family, and staff members in the electronic record.
• Ensures confidentiality of patient care information and documentation.
• Recognizes and responds to department needs appropriately.
• Performs general office duties including but not limited to filing, scanning, shredding, photocopy, sort/distribute mail, and providing reception and telephone services.
• Recognizes and communicates trends or problems to management.
• Sends letters to patients when contact cannot be made.
• Answers emails concerning patients’ needs in a timely manner.
• Follows through on emails/phone calls until the patient is taken care of.
• Demonstrates patient concern by consistently asking every patient how he/she is doing when speaking to him/her.
• Verifies or obtains alternate contact information, patient address, and any specific instructions for the patient visit.
• Actively involved in team activities, evidenced by participation, mentoring, and training with co-workers.
• Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information.
• Develops relationships with branches, other teams to accomplish goals.
• Participates in monthly team meetings and training.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with AdaptHealth’s Compliance Program.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED