Install Warranty Tech
Sila Services•Virginia Beach, VA
About The Position
Guy Smith Home Services is seeking an HVAC Install Warranty Technician to help ensure residential HVAC systems operate properly after installation. The technician diagnoses issues, resolves warranty-related concerns, and completes necessary repairs while delivering a strong customer experience. The role is supported by an office and operations team and offers opportunities to develop technical skills and advance within the company.
Requirements
- At least 1 year of HVAC installation experience.
- Ability to pass a background check.
- Ability to safely operate a company vehicle and maintain a valid driver’s license.
- Strong troubleshooting, problem-solving, and attention-to-detail skills.
- Commitment to quality workmanship, safety, and customer satisfaction.
- Professional communication skills and ability to work independently while collaborating with a team.
- Strong organizational skills and ability to accurately document work performed.
Nice To Haves
- HVAC Journeyman license or equivalent advanced HVAC credentials.
- Three or more years of HVAC troubleshooting experience.
- Experience using MeasureQuick, Bluon, or similar HVAC diagnostic tools and resources.
- Residential HVAC service or warranty repair experience.
- Familiarity with HVAC manufacturer specifications, system commissioning, and installation quality standards.
Responsibilities
- Respond to residential HVAC installation warranty calls and investigate customer concerns.
- Troubleshoot heating and cooling systems to identify installation-related issues and determine appropriate repairs.
- Inspect HVAC equipment, components, and installation work to identify deficiencies and ensure proper operation.
- Complete warranty repairs and adjustments according to manufacturer specifications and company standards.
- Test system performance after repairs to verify proper operation.
- Use diagnostic tools and technology to evaluate system operation and identify potential issues.
- Document findings, repairs, and recommendations in the company’s service system.
- Communicate professionally with homeowners about identified issues and completed repairs.
- Coordinate with installation teams, service technicians, and the office team to resolve recurring concerns and improve customer satisfaction.
- Maintain a clean, organized, and safe work environment while following company procedures and safety standards.
- Operate a company vehicle responsibly and maintain a professional appearance when representing Guy Smith Home Services.
Benefits
- Competitive compensation of $20–$25 per hour with weekly pay.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and paid holidays.
- Company-paid life and disability insurance.
- Paid training and professional development.
- Opportunities for career growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
