HVAC Coordinator

Mario Purchaser LLC•Austin, TX

4d•$20 - $25•Onsite

About The Position

Founded in 1954, Stan’s has earned a long-standing reputation for quality, integrity, and exceptional service throughout the Austin area. As we continue to expand, we are seeking a skilled and dependable Install Coordinator to support our HVAC team and help ensure our technicians have what they need to deliver outstanding service to our customers.

Requirements

High School Diploma or GED
Customer service, inside sales, call center, scheduling, or appointment-setting experience
Excellent communication and relationship-building skills
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities in a fast-paced environment
Comfortable discussing financing options and answering customer questions
Proficiency with Microsoft Office and CRM systems

Responsibilities

Coordinate the day-to-day scheduling operations for Install.
Set up job files in Service Titan.
Contact customers regarding scheduling.
Schedule subcontractors and inspections.
Maintain the installation schedule.
Handle job set up, billing, permits, registrations and delivery schedule.
Update Install schedule daily filling to maximum capacity.
Set up and issue job numbers to sold jobs in Service Titan.
Call customers and confirm install dates.
Advise sales team daily next available install dates.
Assist sales team with estimates and paperwork discrepancies in Service Titan.
Update and maintain dispatch board with all sold jobs, communicate scheduling issues with other departments including sales.
Verify collection of payments on job completions.
Verify all P.O.#.’s are exported.
Confirm job account balances are zero.
Report financed jobs to accounting.
Ensure service agreements are entered.
Ensure equipment registrations are completed.
Answer incoming phone calls.
Assist and coordinate with the warehouse with delivery schedule for installs.
Assist with coordinating material pick-ups with delivery from vendors throughout the day for upcoming installs.
Talk with field supervisors on progress of crew(s) daily. Make sure jobs are staying on schedule or not.
Return customer calls in a timely manner, resolving open issues in a fast/efficient manner etc.
Acquire necessary permits.
Additional duties as assigned.