HVAC Field Technical Concultant

Lennox International•Philadelphia, PA

9d•Remote

About The Position

The HVAC Field Technical Consultant develops and delivers training courses for customers or technical employees, focusing on the installation, maintenance, and repair of HVAC products. The role also troubleshoots technical inquiries and provides direction to entry-level technical trainers as needed. The candidate should be based in southeastern Pennsylvania, ideally near Philadelphia, Allentown, Lancaster, or Harrisburg, to support the assigned territory. Travel is up to 50%; a company vehicle and fuel card are provided for business travel. This is a salaried exempt position. The starting salary range is $64,800–$85,050 annually, depending on factors such as geography, skills, education, and experience. Employees are also eligible for an annual 12% bonus under the applicable company plan and are not eligible for overtime. Lennox describes a culture centered on Integrity, Respect, and Excellence and states its commitment to equal opportunity and to recruiting, developing, and retaining people from a wide range of backgrounds.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of relevant training experience.
At least 5 years of technical experience.
Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
Knowledge of and ability to apply learning theories in classroom situations.
Developed presentation skills using a variety of technologies.
Strong verbal and written communication skills.
Some sales ability and a track record of fostering solid customer relationships.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Proficiency in leading virtual meetings.
Ability to travel up to 50%.

Nice To Haves

Two-year college degree, HVAC degree, or equivalent.

Responsibilities

Identify customer needs.
Investigate and resolve technical inquiries.
Develop, test, and maintain training courses and materials.
Establish course content and student learning objectives.
Prepare course syllabi, lesson plans, and student manuals, and coordinate the development of training aids.
Review problem areas and identify training needs.
Develop criteria for evaluating the effectiveness of training activities.
Continuously update course materials to ensure they remain timely and relevant.
Conduct training using all delivery methods.
Provide direction to entry-level technical trainers as needed.

Benefits

Tuition reimbursement.
Medical, dental, and vision insurance.
Prescription drug coverage.
401(k) retirement plan.
Short-term disability insurance.
Eight weeks of paid birthing leave.
Two weeks of paid bonding leave.
Life and long-term disability insurance.
Up to 12 days of paid time off per year, depending on date of hire and eligibility.
Two paid well-being days per year, depending on date of hire and eligibility.
One paid volunteer day per year, depending on date of hire and eligibility.
12 paid holidays per year, depending on date of hire and eligibility.
Three floating holidays per year, depending on date of hire and eligibility.
Annual 12% bonus, subject to the applicable company plan.
Company vehicle and fuel card for business travel.