HVAC Field Technical Concultant
About The Position
The HVAC Field Technical Consultant develops and delivers training for customers or technical employees on installing, maintaining, and repairing HVAC products, and troubleshoots technical inquiries. The candidate should be based in southeastern Pennsylvania, ideally in the Philadelphia, Allentown, Lancaster, or Harrisburg areas, to support the assigned territory. Travel may be up to 50%; a company vehicle and fuel card are provided for business travel. This is a salaried exempt role with a starting annual salary range of $64,800–$85,050. Employees are eligible for an annual 12% bonus under the applicable company plan and are not eligible for overtime. Benefits and paid time off are subject to applicable eligibility requirements and may depend on the date of hire. Lennox describes its culture as grounded in Integrity, Respect, and Excellence, and as an inclusive global community that supports employee contributions and career development.
Requirements
- High school diploma or an equivalent combination of education and experience.
- At least 1 year of relevant training experience, in addition to at least 5 years of technical experience.
- Advanced knowledge of assigned products and of applying diagnostic techniques and service aids.
- Knowledge of and ability to apply learning theories in classroom situations.
- Developed presentation skills using a variety of technologies.
- Strong verbal and written communication skills.
- Some sales ability and a track record of fostering solid customer relationships.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Proficiency in leading virtual meetings.
- Ability to travel up to 50%.
- Based in southeastern Pennsylvania, ideally in the Philadelphia, Allentown, Lancaster, or Harrisburg areas.
Nice To Haves
- Two-year college degree, HVAC degree, or equivalent.
Responsibilities
- Identify customer needs.
- Investigate and resolve technical inquiries.
- Develop, test, and maintain training courses and materials.
- Establish course content and student learning objectives.
- Prepare course syllabi, lesson plans, and student manuals, and coordinate the development of training aids.
- Review problem areas and identify training needs.
- Develop criteria for evaluating the effectiveness of training activities.
- Continuously update course materials to ensure they are timely and relevant.
- Conduct training using all delivery methods.
- Provide direction to entry-level technical trainers as needed.
Benefits
- Tuition reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription drug coverage
- 401(k) retirement plan
- Short-term disability insurance
- Eight weeks of paid birthing leave
- Two weeks of paid bonding leave
- Life insurance
- Long-term disability insurance
- Up to 12 days of paid time off per year
- Two paid well-being days per year
- One paid volunteer day per year
- 12 paid holidays per year
- Three floating holidays per year
- Annual 12% bonus, subject to the applicable company plan
- Company vehicle and fuel card for business travel
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
