HVAC Field Supervisor
About The Position
The Field Supervisor at NuBlue leads, develops, and drives the performance of field technicians within the HVAC trade. The role is intended to increase department revenue, improve operational efficiency, and develop technicians into higher-performing technicians and leaders. It is a hands-on, player-coach position involving daily field work, technician support, removing obstacles, ensuring efficient job completion, and stepping in as needed to keep production moving. The Field Supervisor helps identify and develop the next generation of technicians and leaders. The position focuses on department revenue and production, field execution, technician development, sales-process and CRM accountability, and communication with leadership. Compensation consists of a salary plus a performance-based bonus tied primarily to department revenue performance. This field-based role involves daily travel between job sites in a fast-paced, high-accountability environment and requires flexibility to respond to real-time business needs.
Requirements
- Willingness to work in a field-based role with daily travel between job sites.
- Ability to work in a fast-paced, high-accountability environment.
- Flexibility to adjust to real-time business needs.
- Willingness to step into any role necessary to support the team.
Responsibilities
- Drive department performance to achieve and exceed revenue goals.
- Support technicians in the field to help convert opportunities into completed work.
- Step in to run service calls, close sales, or complete jobs when needed, and take necessary action to keep technicians productive and jobs moving.
- Work with other Field Supervisors to refer cross-department leads.
- Communicate issues and opportunities to the General Manager.
- Use the Extraordinary Experience Checklist as a training aid for technician growth.
- Ensure jobs are completed correctly, efficiently, and on time.
- Monitor schedules and adjust them in real time to maximize productivity.
- Identify and eliminate bottlenecks that slow technicians down.
- Move between job sites to provide hands-on support where needed and fill in for technicians when coverage gaps occur.
- Communicate with the Dispatcher about areas for improving efficiency.
- Train apprentices and new technicians in technical skills.
- Coach technicians on service process execution, sales conversations and closing, job efficiency, and time management.
- Mentor team members to improve their performance and confidence.
- Identify Next Up talent and prepare them for advancement, including coaching technicians along the NextUp Career Path model.
- Train and reinforce proper use of CRM systems, specifically Service Titan.
- Ensure technicians follow the sales process, present options effectively, document jobs accurately, sell NuShield Protection Plans, and refer leads to other departments.
- Improve team KPIs, including Sold Average Ticket, Conversion Rate, and Options Per Opportunity.
- Report field successes, operational challenges, and technician performance trends to the General Manager.
- Provide insight and recommendations on hiring and staffing decisions.
- Represent the field to leadership and leadership to the field.
- Actively participate in one-on-ones with the General Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
