HVAC Equipment Commissioning Manager

Johnson Controls•New York, NY

1d•$110,000 - $135,000

About The Position

The HVAC Equipment Commissioning Manager is a Houston-based role within Equipment North America (EqNA), coordinating HVAC equipment startup, warranty, and other service activity from project handoff through completion. The manager is the main coordination point for service-scope activity and the direct interface with EqNA customers, working across sales, operations, branch teams, and field technicians to keep scope, documentation, and work aligned and on schedule. The position supports service readiness, customer communication, technical questions, startup completion, warranty certification, and timely invoicing. It involves maintaining accurate equipment and warranty records, coordinating project handoffs and service meetings, identifying risks and obstacles, and working with internal teams to resolve them. The role calls for accountability, safety, integrity, clear communication, collaboration, and disciplined follow-through. The position offers a target hiring salary range of $110,000–$135,000, a competitive bonus plan, and a competitive benefits package. It also offers product and on-the-job/cross-training opportunities in an encouraging, collaborative team environment.

Requirements

At least 10 years of industry experience, or a Technical Engineering or Construction degree.
Experience with Microsoft Office, especially Word, Excel, and Outlook, as well as Adobe Writer and a basic Windows operating system environment.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Strong interpersonal and collaborative skills.
Good conflict resolution skills.
Ability to represent Johnson Controls positively and communicate with people at varying technical levels.
Ability to manage a large and diverse number of projects with professionalism, cooperation, and persistence.
Strong organizational skills and attention to detail.

Nice To Haves

BA degree in Engineering or Construction.
HVAC equipment knowledge.
Proficiency with MS Office Suite.

Responsibilities

Support EqNA startup, warranty, and other service needs from project turnover through completion.
Serve as the single point of contact for service-scope coordination within the equipment contract and as the direct interface with the EqNA customer.
Partner with EqNA sales during estimating to determine whether work can be handled as S/R or requires a Service Mechanical project.
Prepare custom quotes for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.
Confirm technician readiness and training needs once contract and warranty expectations are finalized.
Attend RTO meetings for complex projects or Planned Service Agreement (PSA) projects and flag service or warranty scope concerns.
Validate PSA details with the SAE/Agent Project Owner and provide supporting submittal documentation as needed.
Lead weekly service turnover meetings with SAEs and the Branch Operations Manager to track current and future EqNA service scopes.
Coordinate with customers on scheduled work, changes, delivery expectations, and startup timing.
Verify asset records in NxGen, warranty status in Warranty Navigator, and startup dates for equipment started by service.
Promote use of Pronto Forms for pre-startup checklists, startup, unit inspections, and warranty work.
Ensure startup work is completed, remove barriers to completion, and deliver startup documentation and warranty certification to customers.
Support prompt invoicing of service requests and escalate issues that may delay warranty work, parts availability, or cash collection.
Provide technical support to EqNA customers as needed and help resolve service questions with internal teams.
Keep commitments and open items visible, follow through, and escalate risks early.
Resolve discrepancies in NxGen, Warranty Navigator, or warranty documentation and drive issues to closure.
Coordinate handoffs and share clear, timely updates across sales, service, field operations, and customers.