HVAC Dispatcher

Kelso Industries•Atlanta, GA

2h•$18 - $21•Onsite

About The Position

Kelso Industries is seeking an HVAC Dispatcher to join their operations team. This office-based role is crucial for supporting daily service activities and ensuring a seamless experience for customers and technicians. The position involves coordinating schedules, managing service workflows, and maintaining clear communication from initial request to job completion. This role is ideal for individuals who excel at staying organized, multitasking, and interacting with both customers and field personnel.

Requirements

Prior experience in office coordination, customer service, call center operations, dispatch support, or administrative functions is preferred.
Comfortable interacting with customers, vendors, and internal teams in a professional manner.
Strong ability to manage multiple responsibilities while meeting deadlines.
Experience working with Microsoft Office products, scheduling platforms, CRM systems, or similar software tools.

Nice To Haves

Familiarity with service-based businesses, skilled trades, facilities services, or maintenance operations is helpful but not required.

Responsibilities

Manage Scheduling Activities: Arrange appointments, assign service calls, and adjust schedules based on changing workloads and priorities.
Serve as Customer Liaison: Answer inquiries, provide updates on service timelines, and assist customers with appointment-related questions.
Support Field Teams: Coordinate information between office staff and technicians to ensure successful job execution.
Maintain Operational Records: Update customer profiles, document service activity, and ensure information is entered accurately into company systems.
Monitor Work Progress: Track open service requests and follow up to help ensure timely completion.
Resolve Daily Challenges: Assist with schedule changes, urgent requests, and customer concerns while maintaining a high level of professionalism.
Prepare Reports and Documentation: Compile operational information, assist with administrative projects, and support office workflow requirements.
Contribute to Team Goals: Collaborate with supervisors and coworkers to improve efficiency and customer satisfaction.