HVAC Dispatcher

Kelso Industries • Ogden, UT

2d • $18 - $21 • Onsite

About The Position

Kelso Industries is seeking an HVAC Dispatcher to join their operations team. This office-based role is crucial for supporting daily service activities and ensuring a seamless experience for customers and technicians. The position involves coordinating schedules, managing service workflows, and maintaining clear communication from initial request to job completion. The ideal candidate will be organized, adept at multitasking, and enjoy working with both customers and field personnel.

Requirements

• Prior experience in office coordination, customer service, call center operations, dispatch support, or administrative functions is preferred.
• Comfortable interacting with customers, vendors, and internal teams in a professional manner.
• Strong ability to manage multiple responsibilities while meeting deadlines.
• Experience working with Microsoft Office products, scheduling platforms, CRM systems, or similar software tools.

Nice To Haves

• Familiarity with service-based businesses, skilled trades, facilities services, or maintenance operations is helpful but not required.

Responsibilities

• Manage Scheduling Activities: Arrange appointments, assign service calls, and adjust schedules based on changing workloads and priorities.
• Serve as Customer Liaison: Answer inquiries, provide updates on service timelines, and assist customers with appointment-related questions.
• Support Field Teams: Coordinate information between office staff and technicians to ensure successful job execution.
• Maintain Operational Records: Update customer profiles, document service activity, and ensure information is entered accurately into company systems.
• Monitor Work Progress: Track open service requests and follow up to help ensure timely completion.
• Resolve Daily Challenges: Assist with schedule changes, urgent requests, and customer concerns while maintaining a high level of professionalism.
• Prepare Reports and Documentation: Compile operational information, assist with administrative projects, and support office workflow requirements.
• Contribute to Team Goals: Collaborate with supervisors and coworkers to improve efficiency and customer satisfaction.

Benefits

• Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.
• Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
• Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
• Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed