Commercial HVAC Dispatcher

The Schebler Company • Pleasant Valley Township, IA

5d • Onsite

About The Position

Join The Schebler Company - Where Excellence Meets Employee Ownership! Are you passionate about delivering exceptional customer service in a dynamic and employee-owned environment? Schebler Company, a 100% employee-owned company, is seeking a dedicated Commercial HVAC Dispatcher to join our team. In this role, you will play a crucial part in ensuring outstanding service to our customers and supporting our skilled service technicians.

Requirements

• High School Diploma or GED required
• At least two years of dispatching and/or customer service experience preferred.
• Strong organizational skills and excellent attention to detail.
• Able to work effectively with a diverse group of people.
• Must be customer service-driven.
• Proficient in computer skills using various office software packages, including MS Office and Outlook.

Responsibilities

• Answer incoming service calls promptly, schedule service calls, address inquiries, and resolve complaints to ensure customer satisfaction.
• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations based on customer requests, specifications, or needs.
• Review and coordinate all incoming paperwork from service technicians, ensuring accuracy and completeness.
• Verify billing data accuracy, revise errors, and prepare itemized statements, bills, or invoices, recording amounts due for items purchased or services rendered.
• Maintain the master mailer and PSA listing, ensuring up-to-date and accurate records.
• Call PSA customers, schedule appointments, and ensure proactive communication to meet customer needs.
• Work as a team player in the Service, Residential, and HVAC departments to foster a positive work environment and achieve departmental goals.
• Perform other duties as assigned, showcasing flexibility and adaptability in a fast-paced work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED