HVAC Dispatcher & Maintenance Planner

MacLellan • Birmingham, AL

5d • Onsite

About The Position

MacLellan Integrated Services is seeking an HVAC Dispatcher & Maintenance Planner for their team in Birmingham, AL. This role is crucial for ensuring smooth operations by planning and coordinating maintenance resources, parts, and equipment access. The ideal candidate will be passionate about providing exceptional customer service and will work as a business partner with the client, exceeding expectations daily. This position reports directly to the Maintenance Manager and the client, emphasizing a collaborative approach to identifying and eliminating waste for optimal results.

Requirements

• Associate degree preferred (Business Administration, Information Systems, or Engineering).
• Minimum of three years' dispatcher experience.
• Previous experience as a Maintenance Planner preferred.
• Excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to estimate labor hours and make necessary adjustments.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite software or similar.

Responsibilities

• Plan and coordinate maintenance resources, parts, and equipment access.
• Anticipate and eliminate potential delays in maintenance operations.
• Ensure safety is considered when developing every job plan.
• Provide exceptional customer service.
• Implement company systems to exceed client expectations.
• Engage the team to share their voice and identify/eliminate waste.

Benefits

• Medical, Dental, Vision, and Life Insurance Coverage begin on the first day of full-time employment
• Flexible Spending Accounts and Health Savings Accounts available
• 401(k) eligibility the first day of the month after your date of hire, 5% Company Match after 6 months of employment, Company match is immediately vested
• Generous Paid Time Off (PTO) program that includes personal floating holidays
• Paid company holidays
• Optional Life Insurance available
• Weekly Pay
• Employee Referral Bonuses
• Paid Volunteer Time Off (VTO) for Community Service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree