HVAC CSR/Dispatch Hybrid

COOPER HEATING & COOLING INC • Broomfield, CO

7d • $20 - $21 • Hybrid

About The Position

We are seeking a dedicated and detail-oriented CSR/Dispatcher to join our dynamic team. In this role, you will serve as the primary point of contact for technicians, customers, and customer service representatives, providing exceptional support and coordination. Your ability to communicate clearly, manage schedules, and analyze information will be critical in resolving technician inquiries, managing client appointments, and assisting customer service representatives with scheduling. If you have a passion for logistics and operations, we want to hear from you!

Requirements

• Proficient in data entry with strong attention to detail
• Strong decision-making and problem-solving skills
• Must have ServiceTitan experience
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Capable of prioritizing tasks to meet daily deadlines

Nice To Haves

• Previous experience in dispatching, customer service, or a call center environment

Responsibilities

• Monitor and manage dispatch and personal email throughout the day
• Oversee and maintain the dispatch board in real-time
• Manage and prioritize daily tasks efficiently
• Review booked jobs to ensure accuracy and correct technician assignment
• Contact customers with updates regarding their appointments
• Reschedule or delay service calls as needed
• Schedule jobs when required parts are available
• Answer and manage the tech line in a professional manner
• Monitor and address flags on the dispatch board
• Maintain a schedule that is always at least three days ahead
• Manage and respond to estimate-related emails
• Review, attempt to schedule, or cancel on-hold jobs as necessary
• Send out daily parts emails to appropriate team members
• Address technician requests in a timely manner
• Taking inbound calls and book jobs as (back up)
• Dispatch technicians to job sites accurately and efficiently
• Use Google Maps to optimize routing for technicians
• Adjust technician routes based on availability and job priority

Benefits

• Health Insurance
• Dental Insurance
• Vision insurance
• Life/AD&D insurance
• Long-Term Disability coverage
• FSA Health Care and Dependent Care
• Accident, Hospital and Critical Illness
• 401(k) with generous 3% company match
• Paid Time Off (PTO)
• Paid Holidays
• Training stipends
• Team events, community involvement, and a values-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed