CSR - Electrical, HVAC, or Plumbing

B&J Plumbing, Heating, and Air•Wilson, NC

1d•$18 - $20•Onsite

About The Position

B & J Plumbing, Heating, and Air Conditioning is looking for an experienced Customer Service Representative with a background in HVAC, plumbing, or electrical to join our growing team. This is a great opportunity for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences. We offer strong benefits, a supportive team culture, and a company that truly values its employees. If you’re organized, customer-focused, and want to be part of a company where your work makes an impact every day, we’d love to meet you.

Requirements

One (1)+ years of customer service, or call center experience in HVAC, plumbing or electrical required.
Ability to work onsite in the office on a daily basis.
Must be able to pass a background check
Strong typing skills with a high level of accuracy.
Strong communication and interpersonal skills
Excellent multitasking and organizational abilities
Positive attitude with a customer-first mindset
Ability to remain calm and professional in a fast-paced environment
Proficient with computers, scheduling software, and phone systems

Nice To Haves

Experience using ServiceTitan is highly preferred.

Responsibilities

Answer incoming customer calls and respond to inquiries in a professional, friendly manner.
Schedule service appointments for HVAC and plumbing customers accurately and efficiently.
Communicate with customers regarding appointment confirmations, updates, and follow-ups.
Provide basic troubleshooting guidance and route calls appropriately when needed.
Maintain accurate customer and job information in scheduling software (ServiceTitan experience a plus).
Resolve customer concerns or escalate issues to management when necessary.
Collaborate with Dispatch, Sales, and Field Teams to ensure a seamless customer experience.
Follow standard operating procedures and company guidelines for call handling and documentation.
Assist with outbound calls for appointment confirmations, reminders, and customer follow-ups