HVAC Counter Sales

Plumbers Supply Co•Louisville, KY

3d•Onsite

About The Position

Join Plumbers Supply Co, a century-old family-owned business, as an HVAC Inside Sales Associate at our Bishop Lane location. We pride ourselves on our commitment to customer service and expertise in the HVAC industry. We value expert knowledge and efficient handling of HVAC products, outstanding customer service that builds trust and satisfaction, and professionalism and proactive sales approaches.

Requirements

High School Diploma or GED Equivalent.
Broad knowledge of HVAC equipment and parts.
Highly motivated and competitive, with a drive to excel.
Excellent verbal and written communication skills.
Ability to quickly adapt and learn in a fast-paced, self-directed environment.
Ability to stand for up to 8 hours daily.
Previous computer experience is beneficial.

Nice To Haves

Assisting customers with HVAC product selection and providing detailed product knowledge.
Engaging with customers both in person and over the phone to solve their HVAC needs.

Responsibilities

Provide excellent service to ensure that each customer receives outstanding support.
Create quotes, process orders and returns, and ensure customer satisfaction.
Accurately handle customer transactions, including orders, quotes, and returns.
Generate new and repeat sales by providing detailed product and technical information.
Recommend alternative products based on cost, availability, or customer specifications.
Keep customers informed about in-stock and non-stock item availability.
Monitor delivery schedules to ensure timely delivery and expedite orders as necessary.
Maintain accurate and complete customer and transaction information in the ERP system.
Always present a professional image to customers and vendors.