Counter Sales Associate - Plumbing & HVAC

Dakota Supply Group • Fargo, ND

21h • Onsite

About The Position

DSG is seeking a Plumbing & HVAC Counter Sales Associate in our Fargo, ND location. In this full time, hourly position, work is typically performed between the hours of 8AM and 5PM, Monday through Friday, but may vary on occasion according to business needs. As a Counter Sales Associate, you will assist customers at the City Desk with order placement and fulfillment, as well as assisting in all aspects of warehouse duties as needed.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

Requirements

• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of mechanical (plumbing, HVAC, onsite sewer & well) products.
• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
• Strong attention to detail, paired with the ability to multi-task.
• A knack for active listening to determine customer needs.
• Superior problem solving, project management, and analytical skills.
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
• The ability to plan, prioritize and organize work effectively.

Nice To Haves

• Experience in Eclipse or other ERP systems preferred.

Responsibilities

• Serve as the primary facilitator for customer orders made at the City Desk
• Assist customers in a professional manner with product inquiries
• Write (and occasionally fill) orders accurately and in a timely manner
• Generate customer quotations and follow up as necessary
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Perform other duties as assigned

Benefits

• 100% employee owned (Employee Stock Ownership Plan - ESOP)
• Personal and professional development opportunities
• Unlimited growth potential
• Competitive compensation packages
• Generous Paid Time Off (PTO)
• Extended Medical Leave (EML)
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• Health Savings Account (HSA) with employer contribution
• Paid parental leave
• Adoption assistance
• Infertility assistance
• Dependent Care Flexible Spending Account (DCFSA)
• 401(k) with employer match
• Discount on all DSG-supplied products
• Paid volunteer hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees