HVAC Controls System Technician Team Leader
About The Position
Under general supervision, the HVAC Controls Systems Technician Team Leader oversees the day-to-day activities of the field technician team, plans monthly technician routes, and supports the performance of the assigned business. The role balances customer satisfaction, safety compliance, and financial goals while helping ensure consistent service delivery and strong operational results. The Team Leader analyzes team performance, recommends operational improvements, supervises staff development, coordinates field work with sales, and supports growth and profitability across serviced account portfolios. The position also implements HVAC operational standards, leads service and installation reviews, and recruits, hires, and retains operational staff. The role requires accountable, safety-focused leadership; regular coaching and performance reviews; use of business plans, workforce management tools, and operational data; and close collaboration with sales, branch, and regional teams. The Team Leader ensures contractual obligations are completed and HVAC standards are followed consistently.
Requirements
- Bachelor’s degree in Engineering or Business, or equivalent working experience.
- At least five years of progressive operational experience in HVAC services.
- Three years of experience in a management role with responsibility for the productivity and development of others.
- Experience supervising teams, managing field execution, and supporting customer-facing service operations.
- Strong communication, coaching, and cross-functional coordination skills.
- Ability to analyze operational performance and recommend improvements that support safety, quality, and financial outcomes.
Nice To Haves
- Master’s degree.
- Eight years of experience in an operational HVAC role with leadership responsibilities.
- Six Sigma Green Belt.
- Johnson Controls Metasys experience.
Responsibilities
- Oversee day-to-day activities of the field technician team and plan monthly technician routes.
- Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
- Supervise assigned teams and ensure developmental plans are in place.
- Coordinate the team’s work with sales to support sales opportunities, including installation opportunities.
- Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
- Implement plans to comply with HVAC operational standards and monitor performance against expectations.
- Lead service and installation operational review meetings, including reviewing bids and estimates for accuracy.
- Recruit, hire, and retain operational staff while supporting performance reviews and development plans.
- Use workforce management tools and resource deployment practices to support effective execution.
- Carry out managerial responsibilities related to business plans, account management, and customer satisfaction.
- Coach employees through monthly one-on-ones, clear performance expectations, operational reviews, and development plans.
- Use operational data to track performance and make practical improvements.
- Collaborate with sales, branch, and regional resources to support opportunities and align field execution with business direction.
- Review processes, audit effectiveness, and make timely changes to improve performance.
- Ensure contractual obligations are completed and HVAC standards are followed consistently.
Benefits
- Medical, dental, and vision coverage available day one.
- Extensive product and on-the-job/cross-training opportunities.
- An encouraging and collaborative team environment.
- JCI employee discount programs through The Loop by Perk Spot.
- Competitive bonus plan based on individual, group, and corporate performance.
- Competitive benefits package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
