HVAC Comfort Advisor Sales

Total Appliance & A/C Repairs, Inc (DBA Total Repair Pros)

2d•Onsite

About The Position

A Comfort Advisor’s primary duty is to sell the company’s products and services. Comfort Advisors start the sales process in the office and travel to clients’ home/buildings to engage in selling or sales-related activities. Spend most, if not all, of a Comfort Advisor’s time is spent on sales or sales-related activities in the field. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may enable individuals with disabilities to perform the essential functions.

Requirements

2+ years consultative sales experience
Comfortable working directly with consumers in their home
Ability to use Company-furnished technology products
Valid driver’s license
B2B sales: 1 year (Required)
ENGLISH (Required)
Willingness to travel: 75% (Required)

Nice To Haves

5+ years’ experience in retail sales
Goal orientated with a strong desire to succeed
Excellent customer service skills
Strong interpersonal & communication skills
Good writing skills
Professional appearance
Solid organizational and sales pipeline management skills
Strong understanding of the psychology of sales
SPANISH (A PLUS)
High school or equivalent (Preferred)

Responsibilities

Drive new sales for the company in a professional manner consistent with the company’s integrity and customer-care standards.
Determine needs and then provide solutions that solve the customer’s issues and generate a high rate of referral-based sales.
Present a proposal at the Customers’ home, always present the proposal in person, never mail or fax this to the customer.
Perform sales presentations, as outlined in company selling process, using approved company presentation materials and methods.
Offer financing on all proposals.
Educate potential customers on value: Inform customers of all special promotions, the benefits of high efficiency equipment and optional equipment and products.
Refine communication skills and improve customer satisfaction processes.
Must demonstrate learning-retention and field level application of knowledge and skills attained from all trainings provided
Transferring all required information / communications after the call based on company process standards. This includes all pictures of the job and all necessary notes, drawings etc., to adequately communicate the job to the operations department for them to make the perfect installation; completing required sales reporting; being available to answer questions that may arise; and returning to completed jobs for quality checks, plant referral seeds and hang door hangers, pick up yard sign.
Keep appointments with customers as scheduled.
Ask customers for permission to place a job site sign when the job is sold.
Participate in training as requested.
Perform full in-home/building assessment of client’s home
Follow company procedures for generating referrals.
Participate in weekly sales meetings.
Represent the company in a professional manner consistent with the company’s integrity and customer-care standards.
Other duties as assigned.