HVAC Branch/Store Manager Jonesboro, AR

Bosch-HomeComfort•Jonesboro, AR

10h•Onsite

About The Position

The Branch Manager is ultimately responsible for successful Sales and Operations for their location. This includes, but is not limited to: Safety and Quality management, maintaining positive employee well-being, enhancing customer service and the customer experience, growing sales in both units and parts and supplies, inventory management, and P&L and Budget oversight.

Requirements

High School Diploma or equivalent
3+ years of experience in branch/warehouse operational management
3+ years of experience in customer service
HVAC experience

Nice To Haves

Strong leadership, customer service and sales skills
Proficiency in Windows and Microsoft Office software.
Strong interpersonal, customer relationship and decision-making skills.
Effective and professional communication and organization skills.
Strong analytical skills and a positive human relations orientation.

Responsibilities

Supporting regional sales and operations activities and overseeing all aspects of the branch.
Create and maintain a culture of Zero Harm, which is the vision to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment, ensuring the safety and well-being of employees, contractors, and all individuals involved in operations.
Ensure all personnel are properly trained on equipment they operate, with a special focus on vehicle safety and forklift safety.
Ensure incidents, near-misses, and unsafe conditions are properly reported, investigated, and eliminated in a timely manner.
Ensure PPE compliance.
Ensure that the branch is delighting customers by providing quality products and services which meet or exceed their requirements and evolving expectations through continuous improvement and the pursuit of a zero-defect culture.
Manage customer relationships and enhance the customer experience.
Support and maintain an efficient operation in accordance with current guidelines, policies, practices, and procedures.
Develop and train all employees at the branch to ensure they are knowledgeable and maximize the breadth of skills to ensure the efficient operation of the branch. This includes hiring, providing evaluation and constructive feedback and coaching, and progressive discipline when appropriate by partnering with management and Human Resources.
Maintain inventory control within the branch and region to adequately serve customers while maintaining a minimum of 98% SKU accuracy.
Manage all shipping and receiving activities to assure that products are handled and stored in a safe and efficient manner.
Manage the product selection function for the location.
Oversee pricing and margins on orders and make appropriate adjustments when warranted.
Administer the Factory Warranty policies and include review and approval of warranty claims and the proper disposition of defective items.
Other duties as directed.