HVAC Administrator Dispatcher

Century Mechanical Holdings•Bridgewater Township, NJ

9d•$22 - $29•Onsite

About The Position

This role is responsible for managing the schedules of service technicians, plumbers, and electricians to ensure maximum efficiency in scheduling service calls. The HVAC Administrator Dispatcher will also handle customer inquiries, maintain the customer database, and prepare invoices and timecards. Participation in company-sponsored training and effective conflict resolution are key aspects of this position. Maintaining a professional image through adherence to safety policies, ethical standards, and courteous demeanor is expected.

Requirements

Minimum three years of experience in related industry dispatch and coordination.
Geographical knowledge of the service area and/or map reading skills.
Advanced communication and customer service skills.
Experience in using Microsoft Word and Excel.
Valid driver’s license and a clean driving record.
Ability to pass a background check and drug screen.

Responsibilities

Maintains the service technician, plumber and electrician schedules
Schedules technician or plumber for service calls to maximum efficiency.
Schedules technician, plumber or electrician return trips with customers to complete jobs after arrival of parts.
Maintains on-call schedule for service electrician and after-hours service procedures.
Enters service calls, schedules calls, and generates call debriefing with electricians daily.
Maintains customer database, ensuring complete, accurate, and updated entry of information
Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
Responds to electrician requests both by online and phone.
Follows up and schedules preventative maintenance service appointments.
Reviews completed service work orders for accuracy.
Prepares invoices and timecards for processing.
Participates in all company-sponsored training classes.
Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
Always maintains a professional image by: Following safety policies and procedures. Abiding by ALL standards of performance and code of ethics. Maintaining a courteous demeanor with all customers and associates.