HVAC Account Manager - Little Rock, AR

Bosch-HomeComfort • Little Rock, AR

1h

About The Position

Represent York Factory Direct in the assigned market, promoting the Bosch portfolio as part of a motivated team. Sell residential and commercial HVAC equipment, parts, and supplies to HVAC contractors, with a strong emphasis on signing new York dealers. Develop partnerships with existing customers to increase share of wallet and recruit new customers to grow market share. The role includes learning Bosch’s residential and commercial product offerings and supporting customers with product selection, technical and commercial questions, quotations, orders, shipments, returns, warranty processing, and post-sale needs. Bosch provides onboarding, leadership coaching, product and company information, and ongoing mentoring.

Requirements

• High school diploma or equivalent.
• At least 5 years of customer service experience.
• Experience supporting a sales team.

Nice To Haves

• Proficiency in Windows and Microsoft Office software.
• Strong interpersonal, customer relationship, and decision-making skills.
• Effective and professional communication and organizational skills.
• Strong analytical skills and a positive human relations orientation.

Responsibilities

• Develop an in-depth understanding of residential and commercial product offerings.
• Support internal and external customers with technical and commercial issues.
• Prepare quotations for light commercial HVAC equipment and supplies.
• Select products and offer alternative solutions to help customers save energy and cost.
• Make proactive calls to customers to drive sales and increase margins.
• Enter orders and track shipments when necessary.
• Provide post-sale support as required.
• Facilitate product returns and train customers on warranty processing.
• Perform other duties as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED