HUMAN SERVICES WORKER 2

Arizona Department of Administration•Phoenix, AZ

6d•$37,000 - $39,000•Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced and motivated Human Services Worker 2. DDD provides individuals with developmental disabilities and their families with flexible, high-quality, member-driven services and supports that promote independent decision-making and community engagement. The position is based at 4000 North Central Avenue, Phoenix, Arizona 85012, and pays $37,000–$39,000. The posting closes November 9, 2026. Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation; have a principal interest in, or a spouse or close family member with a principal interest in, a DDD Qualified Vendor Agreement; or be employed or subcontracted by a DDD Qualified Vendor. The role processes and tracks eligibility materials, follows up with providers to obtain information, supports timely eligibility determinations, and provides administrative and telephone coverage for the unit. It also maintains office supplies and equipment, handles mail and document copying, prepares eligibility and member redetermination packets, tracks eligibility decisions, and enters member information into a database. The ideal candidate has at least one year of customer service experience or experience working with or assisting individuals in a community setting. Pre-employment requirements include a valid Level One fingerprint clearance card, registry searches, and successful background and reference checks. Driver’s license and insurance requirements apply if driving or use of a vehicle is an essential job function.

Requirements

Knowledge of basic human needs, human growth, personality, and behavior.
Knowledge of community resources and tracking systems.
Knowledge of general office procedures.
Skill in applying federal laws, state statutes, and agency policies and procedures.
Skill in recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
Oral and written communication and organizational skills.
Skill in initiating, developing, and maintaining member files, and in basic clerical tasks, telephone etiquette, and operating office equipment such as copiers and fax machines.
Interpersonal skills for working with applicants, members, representatives of governmental and community organizations, and the public.
Proficiency with Microsoft Word, Outlook, Excel, and other computer applications.
Ability to adapt to and be sensitive to a variety of cultures and maintain a professional demeanor.
Ability to establish family and professional partnerships and work effectively with a wide range of personalities.
Ability to assess and review documents for their importance to meeting member and family needs.
Ability to type at least 40 words per minute.
Must have a valid Level One fingerprint clearance card issued under Arizona Revised Statute 41-1968 to work with children and vulnerable adults.
Must pass searches of the Department of Child Safety Central Registry and Adult Protective Services Registry, as well as background and reference checks.
Must successfully complete Electronic Employment Eligibility requirements as a newly hired State employee.
If driving or vehicle use is an essential job function, must meet the stated driver’s license, driver training, driving-record, and applicable personal-vehicle insurance requirements.

Nice To Haves

At least one year of customer service experience or experience working with or assisting individuals in a community setting, such as individuals with developmental disabilities, older adults, or youth.

Responsibilities

Process eligibility packets, record received packets and cases in the unit log, check databases for referrals or applications, review packets for completeness, and forward completed packets to assigned Eligibility Specialists.
Create proxies for the flow board.
Follow up daily with providers to obtain additional information needed to process eligibility packets.
Close case files to assist with eligibility determinations within policy and procedure time frames.
Serve as the in-day person in a unit or office; answer office telephones and calls for Eligibility Specialists who are out of the office, take accurate messages, route calls, and respond to routine information questions from families and providers.
Maintain office supplies and equipment, including copy machines and the postage meter.
Open, review, sort, and distribute office mail to appropriate unit staff, prioritizing critical documents for timely response; copy documents as requested.
Collect information and prepare eligibility and member redetermination packets.
Track eligibility decisions and enter member information into the member information database.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Arizona State Retirement System participation and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement
Stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities