Human Services Worker 2

Arizona Department of Administration•Phoenix, AZ

5d•Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced and motivated Human Services Worker 2. DDD provides individuals with developmental disabilities and their families with flexible, high-quality, member-driven services and supports that enable independent decision-making and community engagement. The position supports eligibility processing and office operations. It reviews and tracks eligibility applications and member redeterminations, follows up with providers for missing information, maintains member records and databases, and assists with timely eligibility determinations. It also provides telephone coverage, routes messages and documents, and helps maintain office supplies and equipment. Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation; have a principal interest in, or a spouse or close family member with a principal interest in, a DDD Qualified Vendor Agreement; or be employed or subcontracted by a DDD Qualified Vendor. The role requires a valid Level One fingerprint clearance card and successful completion of background and reference checks, among other stated pre-employment requirements.

Requirements

Type at a minimum of 40 words per minute.
Have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 to work with children and vulnerable adults.
Successfully pass background and reference checks, including searches of the Department of Child Safety Central Registry and Adult Protective Services Registry.
Complete required Electronic Employment Eligibility verification as a newly hired State employee.
If driving or using a vehicle is an essential job function, possess and retain a current, valid, class-appropriate driver's license, complete required training, and pass required driving-record checks; maintain an acceptable driving record and, when using a personally owned vehicle for State business, required liability insurance.
Knowledge of basic human needs, human growth, personality, and behavior; community resources; tracking systems; and general office procedures.
Skill in applying federal laws, state statutes, and agency policies and procedures; recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities; oral and written communication; organization; maintaining member files; basic clerical work and telephone etiquette; operating office equipment; interpersonal relations; and Microsoft Word, Outlook, Excel, and other computer applications.
Ability to adapt to and be sensitive to a variety of cultures, maintain a professional demeanor, establish family and professional partnerships, work effectively with a wide range of personalities, and assess documents for their importance to member and family needs.

Nice To Haves

At least one year of customer service experience or experience working with or assisting individuals in a community setting, such as individuals with developmental disabilities, older adults, or youth.

Responsibilities

Process eligibility packets: log received packets and cases, check databases for referrals or applications, review packets for completeness, and forward completed packets to the assigned Eligibility Specialist.
Follow up daily with providers to obtain information needed to process eligibility packets and close case files to support determinations within policy timeframes.
Serve as the in-day contact for a unit or office; answer office calls and calls for Eligibility Specialists who are away, take accurate messages, route calls, and respond to routine information questions from families and providers.
Maintain office supplies and equipment, including copy machines and the postage meter.
Open, review, sort, and distribute office mail, prioritizing critical documents for timely response; copy documents as requested.
Collect information and prepare eligibility and member redetermination packets.
Track eligibility decisions and enter member information into the member information database.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.