Human Services Technician (2904) – Department of Disability and Aging Services – (X00130)

City and County of San Francisco•San Francisco, CA

7d•$80,990 - $98,410•Onsite

About The Position

This is a Citywide Exam posting for the Human Services Technician (2904) position within the Department of Disability and Aging Services (DAS). If you pass the exam, you will be placed on an eligible candidate list. Departments will use this list to hire for open positions. The Human Services Technician performs a variety of duties to assist professionals in DAS, potentially working in either the In Home Support Services (IHSS) program or the Adult Protective Services (APS) program. The City of San Francisco is committed to racial equity and fostering a work environment where differences are celebrated and everyone has what they need to thrive.

Requirements

One (1) year of experience in providing services to seniors or adults with disabilities in a public or private setting. An example of qualifying experience would be a case aide or para-professional in an adult services or in-home supportive services program, adult care facility, group home, residential treatment facility, shelter workshop for developmentally delayed, or nutritional sites. Experience as an independent provider is not qualifying experience.
Some positions may require possession of a valid California Class C driver license and a good driving record.
Some positions may require ability to lift and carry up to 40 lbs.

Nice To Haves

Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human services, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

Responsibilities

Assists Protective Services Worker by transporting clients to and from medical, legal, financial, social services appointments, other APS approved appointments, and/or stores both inside and outside of San Francisco.
Observes and provides standby assistance for heavy cleaning or other services and provides directions to ensure accuracy and completion.
Obtains and delivers various items such as food and/or other household items as requested by the client as approved by the APS worker.
Makes as needed or assigned home visits to observe, record, and report on client living conditions, ensuring client safety and wellbeing in their home.
Reports abuse, exploitation, neglect, and other threats per mandated-reporting requirements and Agency policies and procedures, when client abuse/neglect is witnessed and/or if the client reports abuse/neglect.
Reserves City vehicles from the car desk or other City authorized department. Only HST authorized to drive. Informs the car desk of any car malfunctions or maintenance issues.
Attends job-related training to learn about issues that affect clients (i.e. aging and disability, mandated reporting, etc.).
Cleans and disinfects items used prior to and after transporting or assist clients.
Assists clients with completing documents related to the APS program that are connected to the client’s service plan, as directed by the assigned Protective Services Worker.
Pick up and deliver documents related to the APS program that are connected to the client’s service plan, as directed by the assigned Protective Services Worker.
Maintain confidentiality and case records related to client information.
Processes authorized special or emergency payment requests, ensuring prior approval in writing, and submits all required supporting documentation within established timeframes.
Assists with similar duties when assigned by the APS Supervisor to assist the DAS Public Guardian and Public Conservators programs.
Reviews individual providers’ timesheets as needed to resolve issues, reviews and upholds or overrides when timesheet violations occur, and answers related timesheet questions.
Promotes individual providers’ use of the Electronic Service Portal and Telephonic Timesheet System – systems used to complete and submit their timesheets.
Trains providers on how to fill out their timesheet.
Addresses and resolves CMIPS and TMS (formerly I-Task) assignments.
Addresses questions regarding payment issues and processes requests for replacement warrants to the State controller’s office when needed.
Serves as the liaison between recipients and individual providers.
Provides employment and wage verification for individual providers.
Compiles and gathers necessary documentation to process employment enrollment for new individual providers.
Conducts orientation for new individual providers to inform them of related rules and regulations.
Responds to calls that come into our Independent Provider Assistance Center (IPAC) call center
Provides direct assistance to providers and recipients at the IHSS service counter at Department of Disability and Aging Services (DAS) Benefits and Resource HUB.
Assists in maintaining client and provider case records by ensuring that they are correctly filed into the case file (i.e. identifying and obtaining missing documents, filing and scanning new materials, updating standard forms).
Performs general office duties such as photocopying, filing and scanning, answering the telephone, maintaining case files, completing various forms, using the computer.
Greets people in a friendly and professional manner in-person or by telephone. Listens intently and responds appropriately to questions in accordance with related laws and Agency policies and procedures.