Human Services Technician (2904) – Department of Disability and Aging Services – (X00130)

City and County of San Francisco•San Francisco, CA

6d•Onsite

About The Position

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Under direction, the 2904 Human Services Technician performs a variety of duties to assist professionals in HSA's Department of Disability and Aging Services (DAS). The Human Services Technician may work in DAS's In Home Support Services (IHSS) program or its Adult Protective Services (APS) program.

Requirements

One (1) year of experience in providing services to seniors or adults with disabilities in a public or private setting. An example of qualifying experience would be a case aide or para-professional in an adult services or in-home supportive services program, adult care facility, group home, residential treatment facility, shelter workshop for developmentally delayed, or nutritional sites. Experience as an independent provider is not qualifying experience.
Some positions may require possession of a valid California Class C driver license and a good driving record.
Some positions may require ability to lift and carry up to 40 lbs.
Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted.
Ability to communicate in a clear and concise manner that is easily understood.
Skill to be detail-oriented.
Ability to provide courteous customer service in-person and by telephone.
Interpersonal Skills.
Knowledge of and ability to operate office equipment.

Nice To Haves

Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human services, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

Responsibilities

Assists Protective Services Worker by transporting clients to and from medical, legal, financial, social services appointments, other APS approved appointments, and/or stores both inside and outside of San Francisco.
Observes and provides standby assistance for heavy cleaning or other services and provides directions to ensure accuracy and completion.
Obtains and delivers various items such as food and/or other household items as requested by the client as approved by the APS worker.
Makes as needed or assigned home visits to observe, record, and report on client living conditions, ensuring client safety and wellbeing in their home.
Reports abuse, exploitation, neglect, and other threats per mandated-reporting requirements and Agency policies and procedures, when client abuse/neglect is witnessed and/or if the client reports abuse/neglect.
Reserves City vehicles from the car desk or other City authorized department. Only HST authorized to drive.
Informs the car desk of any car malfunctions or maintenance issues.
Attends job-related training to learn about issues that affect clients (i.e. aging and disability, mandated reporting, etc.).
Cleans and disinfects items used prior to and after transporting or assist clients.
Assists clients with completing documents related to the APS program that are connected to the client’s service plan, as directed by the assigned Protective Services Worker.
Pick up and deliver documents related to the APS program that are connected to the client’s service plan, as directed by the assigned Protective Services Worker.
Maintain confidentiality and case records related to client information.
Processes authorized special or emergency payment requests, ensuring prior approval in writing, and submits all required supporting documentation within established timeframes.
Assists with similar duties when assigned by the APS Supervisor to assist the DAS Public Guardian and Public Conservators programs.
Reviews individual providers’ timesheets as needed to resolve issues, reviews and upholds or overrides when timesheet violations occur, and answers related timesheet questions.
Promotes individual providers’ use of the Electronic Service Portal and Telephonic Timesheet System – systems used to complete and submit their timesheets.
Trains providers on how to fill out their timesheet.
Addresses and resolves CMIPS and TMS (formerly I-Task) assignments.
Addresses questions regarding payment issues and processes requests for replacement warrants to the State controller’s office when needed.
Serves as the liaison between recipients and individual providers.
Provides employment and wage verification for individual providers.
Compiles and gathers necessary documentation to process employment enrollment for new individual providers.
Conducts orientation for new individual providers to inform them of related rules and regulations.
Responds to calls that come into our Independent Provider Assistance Center (IPAC) call center
Provides direct assistance to providers and recipients at the IHSS service counter at Department of Disability and Aging Services (DAS) Benefits and Resource HUB.
Assists in maintaining client and provider case records by ensuring that they are correctly filed into the case file (i.e. identifying and obtaining missing documents, filing and scanning new materials, updating standard forms).
Performs general office duties such as photocopying, filing and scanning, answering the telephone, maintaining case files, completing various forms, using the computer.
Greets people in a friendly and professional manner in-person or by telephone.
Listens intently and responds appropriately to questions in accordance with related laws and Agency policies and procedures.