Department of Aging Human Services Associate - MAP Specialist

Baltimore County•Various locations throughout Baltimore County, MD

11d•Hybrid

About The Position

A vacancy exists in the Department of Aging for a Maryland Access Point (MAP) Specialist. This is a Regular Schedule position working 35 hours per week. This job announcement may close at any time with little or no notice, so applicants are advised to apply promptly. A list of eligible applicants will be established based on the examination. Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from this list. All interested transfer and promotional candidates must apply at this time. Applicants must include the dates of promotions and reclassifications if applicable. A resume will not be considered in determining qualifications, but may be provided at the time of interview. Applicants must attach transcripts, certifications, and/or professional licenses to their application; unofficial copies are acceptable. Failure to submit proof of licenses, certifications, and education will result in the application not being considered. Proof must be submitted with each application.

Requirements

Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science.
Experience described in the essential duties may be substituted on a year-for-year basis, up to a maximum of 4 years, for the required education.
Knowledge of theories and principles of aging.
Knowledge of issues and resources for persons with disabilities.
Basic knowledge of community, human, and social services assistance programs.
Communication skills, including: active listening, redirection, de-escalation, and summarizing.
Skills in completing assessments of customers’ situations.
Skills in problem-solving.
Skills in using databases, Word documents, email, and online forms.
Ability to work in a fast-paced setting.
Ability to handle difficult customers and those experiencing a crisis.
Ability to enter and maintain client information in electronic records.
Ability to make public presentations.
Ability to interpret Federal, State, and local regulations, procedures, and guidelines for human services professionals.
Satisfactory completion of County-sponsored CPR and First Aid training.
Maintenance of licenses and certifications throughout employment.
Possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license at the time of appointment.
Successful completion of a physical examination, drug screening, and employment investigation, including criminal background, education certification, and fingerprinting checks.

Nice To Haves

Some positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license at the time of appointment.

Responsibilities

Provides information, referrals, and assistance to older adults, individuals with disabilities, family members, and professionals.
Enters consumer and statistical information for reports into the Wellsky database.
Completes consumer intakes for various Department of Aging programs and forwards referrals.
Responds to inquiries about the Long Term Services & Supports (LTSS) system and Level 1 Screenings.
Maintains expertise in the field of Information and Referral, and Options Counseling.
Assists in the operations of other MAP services, including the Loan Closet, Speakers Bureau, and updating MAP materials.
Triages crises with consumers and refers to the appropriate resources.
Performs other duties as assigned.