Human Services System Quality Review Specialist (County Promotional)

San Bernardino County•San Bernardino, CA

9d•Hybrid

About The Position

The Human Services Program Integrity Division (HS PID) and the Human Services Research, Outcomes, and Quality Support (HS ROQS) units are recruiting for Human Services System (HSS) Quality Review Specialists. These specialists perform quality review work for one or more categories of public assistance such as CalWORKs, CalFresh, Foster Care, etc. They conduct specialized eligibility audits, reviews, and investigations for various public assistance programs. Incumbents also interview customers, individuals, and representatives of business/government organizations for fact verification and discrepancy resolution regarding the correct issuance of cash aid, CalFresh, General Relief, and other public assistance programs. Positions are primarily located in San Bernardino, but some field-based positions also exist. Vacancies are anticipated in CalWORKS and CalFresh, but the eligible list may be used for other vacancies as they arise. Field-based positions require regular travel throughout the County for home visits and work outside of the office. County vehicles are available for use while traveling.

Requirements

Eight (8) semester (12 quarter) units of completed college coursework in behavioral/social science or business/public administration.
Completion of the San Bernardino County Management Leadership Academy (MLA) program will be accepted toward the required coursework on the basis of four (4) quarter units of credit per MLA track completed.
A list of completed college coursework or legible transcripts must be submitted with the application if the applicant does not possess an Associate's degree or higher in one of the qualifying fields of study indicated above.
One (1) year of additional qualifying journey-level experience indicated below may substitute for the required education.
Three (3) years of journey-level experience, equivalent to an Eligibility Worker II, or higher, in San Bernardino County, determining eligibility for public assistance programs in a California Department of Social Services.
Candidates must have been employed in this capacity within the last six (6) months.
Eligibility Worker I/Trainee experience is NOT considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker II or higher.
Employment Services Specialist/Trainee experience is also not considered qualifying.
Must pass a background investigation, including fingerprinting, and verification of employment history and education.
Travel throughout the County may be required and employees will be required to make provisions for such transportation.
San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Nice To Haves

Eligibility experience with CalWORKs, CalFresh, Foster Care, and General Relief are strongly encouraged.
Recent experience in CalFresh and CalWORKS with case processing is highly desirable for current vacancies.

Responsibilities

Review, evaluate, investigate, and gather information regarding income, household composition, financial obligations, and assets to determine the accuracy and completeness of all facts reported by customers during initial and continuing eligibility determinations.
Advise applicants, recipients, and the general public of rights and responsibilities, and secure declarations when discrepancies are discovered.
Answer program related inquiries and regulation interpretation to public officials, other departments, and the general public.
Interview and obtain necessary information from applicants, recipients, and representatives of business or government organizations for the purpose of verifying facts and/or resolving discrepancies pertinent to the correct determination of eligibility for public assistance programs.
Prepare clear and concise written correspondence and reports with recommendations for appropriate corrective action or to justify eligibility determination made by the welfare department for appealed cases.
Attend fair hearings to make verbal statements and answer questions regarding the eligibility determination made by the welfare department.
Confer with other departments, divisions, counties and other government agencies in order to verify dates, resolve discrepancies and provide information in accordance with established procedures, policies, and regulations.
Participate in training sessions, such as conferences, seminars, or mentoring assignments.
Perform detailed presentations on the functions of the Quality Review Unit to onboarding and cross training staff.
Stay up to date on new and revised federal, state, and county legislation, laws, rules, regulations, policies, and procedures pertaining to public assistance programs.
Process complex budgets, void, terminate, rescind, correct, or activate recovery accounts.