Human Services Supervisor (Departmental Promotional Only)

County of San Mateo • San Mateo, CA

3d • Onsite

About The Position

The County of San Mateo Human Services Agency (HSA) is seeking qualified applicants for the position of Human Services Supervisor, specifically in the Economic Self-Sufficiency (ESS) branch. In general, Human Services Supervisors supervise professional, technical, and support staff, monitor programs and staff performance, train staff in work policies and procedures, prepare and conduct in-service program and procedural training, support, assist, and guide workers in difficult situations, ensure compliance with program regulations and Agency policies and procedures, utilize innovative and creative methods to supervise and motivate staff, and collaborate with other County departments and community partners. Currently, there is one (1) vacancy in the Economic Self-Sufficiency (ESS) branch for a Human Services Supervisor position at the Service Center for Outreach. The primary responsibilities of the Human Services Supervisors in ESS will be to oversee and coordinate all aspects related to the CalFresh Outreach team, supervise Benefits Analyst staff responsible for administering and delivering ESS programs, monitor timely and accurate processing of eligibility case work, ensure a high-quality client customer service experience, provide leadership and guidance in projects supporting ESS initiatives and priorities, and act as a specialist in the various ESS programs by interpreting regulations and providing programmatic guidance and training to staff members. The ideal candidate will be a strong, effective, and highly organized leader, experienced and skilled at developing productive work teams, a self-starter, a "big picture thinker", an analytical and systems thinker, an effective problem-solver, a proven collaborator, a successful innovator, client-focused, and computer savvy. The ideal candidate will also have knowledge of principles and practices of organizational efficiency and possess knowledge of and experience with strength-based supervision. Note: The list generated from this recruitment could be used to fill future Human Services Supervisor vacancies in other HSA branches.

Requirements

• Must be a current County of San Mateo employee in the Human Services Agency with at least six months (1040 hours) of continuous service in a classified regular, probationary or extra-help/ limited term position prior to the final filing date.
• Three (3) years of professional level administrative or programmatic experience in a human services or related program.
• Knowledge of principles and practices of employee supervision and training.
• Knowledge of principles and practices of public administration and management.
• Knowledge of principles and practices of the specific program areas to which assigned.
• Knowledge of principles and practices of contract development, negotiation and monitoring.
• Knowledge of principles, practices, and techniques of administrative and programmatic research and analysis.
• Knowledge of functions of public social services and agencies and the interrelationships of the various disciplines in the human services field.
• Knowledge of applicable federal, state and local laws, rules and regulations, and County and program policies and guidelines related to the program area.
• Knowledge of computer applications related to the work; office administrative practices and procedures, including records management and the operation of standard office equipment.
• Knowledge of public and community resources and programs.
• Knowledge of methods of providing human services effectively.
• Knowledge of principles of engaging community and other partners in the provision of social services.
• Ability to plan, assign, supervise, review and evaluate the work of others.
• Ability to train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
• Ability to administer and coordinate human services programs.
• Ability to coordinate individual and group efforts.
• Ability to foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions.
• Ability to supervise the development and evaluation of proposals and negotiation of contracts and agreements.
• Ability to develop, monitor and analyze budgets and program performance.
• Ability to supervise administrative and programmatic research and analysis.
• Ability to analyze, interpret, and apply various regulations and requirements.
• Ability to organize, manage, and monitor cases and maintain accurate files, records and statistics.
• Ability to write and interpret reports.
• Ability to analyze information and situations and use sound independent judgment to make decisions and determine appropriate courses of action.
• Ability to deal tactfully and effectively with a variety of individuals who may be emotional, hostile or irate.
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of the work.
• Ability to communicate effectively orally and in writing with people of diverse backgrounds and cultures.

Nice To Haves

• Strong knowledge of public speaking principles and presentation skills.
• A strong, effective, and highly organized leader, experienced and skilled at developing productive work teams and use creative and constructive methods to energize and motivate staff members to achieve greater accomplishments.
• A self-starter, able to work effectively with minimal supervision.
• A "big picture thinker", willing to experiment with new ideas and take reasonable risks.
• An analytical and systems thinker, experienced at utilizing data to make sound decisions.
• An effective problem-solver, skilled at identifying issues and taking actions.
• A proven collaborator, able to build and expand networks of engaged and involved community members.
• A successful innovator, willing to share ideas to redesign processes to achieve the best outcomes.
• Client focused, able to effectively respond to client needs and demands.
• Computer savvy, able to incorporate modern technology to enhance delivery of services.
• Knowledge of principles and practices of organizational efficiency.
• Knowledge of and experience with strength-based supervision, to develop and maintain various programs in collaboration with community partners to provide services to the public.

Responsibilities

• Supervise professional, technical, and support staff.
• Monitor programs and staff performance.
• Train staff in work policies and procedures.
• Prepare and conduct in-service program and procedural training.
• Support, assist, and guide workers in difficult situations, including contacts with clients.
• Ensure compliance with program regulations and Agency policies and procedures.
• Utilize innovative and creative methods to supervise and motivate staff.
• Promote the Human Services Agency values.
• Collaborate with other County departments and community partners in meeting the needs of the clients.
• Oversee and coordinate all aspects related to the CalFresh Outreach team.
• Collaborate with external partners to effectively educate and promote the Cash, Health Care and CalFresh programs to reduce stigmas/misunderstandings, with the intent to increase program participation and retention.
• Supervise Benefits Analyst staff responsible for administering and delivering ESS programs including CalFresh, CalWORKs, Medi-Cal, and General Assistance.
• Monitor timely and accurate processing of eligibility case work.
• Ensure a high-quality client customer service experience.
• Provide leadership and guidance in projects supporting ESS initiatives and priorities.
• Act as a specialist in the various ESS programs by interpreting regulations and providing programmatic guidance and training to staff members.

Benefits

• The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment.
• Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed