Human Services Supervisor

County of Sacramento•Sacramento, CA

1d•Hybrid

About The Position

Under direction, the Human Services Supervisor supervises, assigns, reviews, and monitors the work of staff responsible for the provision of customer social services and/or determinations and/or review of eligibility and benefit levels for one or more categories of public assistance, either through direct supervision of staff, or indirectly through program planning, administration and evaluation; ensures work quality and adherence to established policies and procedures; and performs the more complex tasks relative to the assigned area of responsibility.

Requirements

Two years of full-time, paid experience in the public or private sector, performing or reviewing public assistance delivery activities such as assessing customer needs, determining eligibility, determining appropriate actions and establishing case plans, monitoring customer progress, maintaining case records, or making referrals to other resources, agencies, or services.
A Bachelor’s Degree or higher from an accredited college or university in Social Work, Sociology, Psychology, Counseling or other field closely related to the intent of the class.
One year of full-time, paid experience employed by Sacramento County in the class of Eligibility Supervisor.
Related fields may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health.
Additional experience as described in pattern 1a above may be substituted for the required education on a year-for-year basis. (1 month of experience is equal to 2.5 semester (3.75 quarter) units).
Full-time paid experience unless volunteer experience is acceptable.
Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
Proof of educational requirements must be submitted with the application.
Criminal history and background checks will be conducted.
A valid California Driver License, Class C or higher, may be required at the time of appointment.
Individuals selected for employment must sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting.

Nice To Haves

Knowledge of Principles and practices of supervision, leadership, mentoring, coaching, employee counseling, training, and discipline.
Knowledge of Team dynamics and team building.
Knowledge of Applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies, eligibility and grant maintenance programs administered by the County, and related program areas.
Knowledge of Operational characteristics, services, and activities of community and human services programs, and assigned programs and functions.
Knowledge of The role of a public social service agency in the treatment plan.
Knowledge of Available community resources including financial, medical, and human services programs.
Knowledge of Casework practice and case management.
Knowledge of Principles of human behavior including people under physical, psychological, and social stress.
Knowledge of Interviewing techniques, including crisis intervention methods.
Knowledge of Techniques for working with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds.
Knowledge of The sources of information necessary to determine and verify the eligibility of applicants for, or recipients of, federal, state, and/or local aid.
Knowledge of Principles of time management and project management.
Knowledge of Principles and techniques of program planning and evaluation.
Knowledge of Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment.
Knowledge of English usage, spelling, grammar, and punctuation.

Responsibilities

Supervises, assigns, reviews, and monitors the work of staff responsible for the provision of customer social services and/or determinations and/or review of eligibility and benefit levels for one or more categories of public assistance.
Ensures work quality and adherence to established policies and procedures.
Performs the more complex tasks relative to the assigned area of responsibility.
Interviews, supervises, trains, and evaluates staff.
Plans, coordinates, assigns, and reviews the work of subordinate staff.
Investigates and resolves disciplinary issues.
Works independently, prioritizes work, coordinates activities and meets critical deadlines.
Develops and maintains cooperative, effective working relationships with others.
Provides consultative services in complex situations.
Classifies case problems and evaluates the effectiveness of efforts in solving them.
Coordinates the delivery of social and community services.
Communicates effectively, both verbally and in writing, with persons from a variety of social, educational, cultural, and economic backgrounds.
Develops training and presentations.
Analyzes situations accurately and adopts an effective course of action.
Recognizes and understands different approaches and perspectives.
Recognizes problems which call for the use of public and private community resources.
Effectively listens, mediates and resolves complaints.
Interprets, applies and explains applicable federal, state, and local laws, codes, and regulations.
Researches, analyzes and makes recommendations on the implementation of policies, procedures, regulations and work flow.
Applies customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met.
Navigates through various database systems and effectively locates, enters, and retrieves information.
Remains calm and diffuses escalated issues which may include confrontational or hostile customers.
Establishes and maintains appropriate boundaries with customers and staff.
Stays current on new and changing rules and regulations, and identifies impact on unit practices and procedures.
Analyzes and interprets reports from automated systems utilized by assigned staff.