Human Services Specialist II-Contract Manager (OAA)

Snohomish County•Everett, WA

9d•Hybrid

About The Position

Join Our Snohomish County Human Services Team! Do you have interest in making a positive impact on the community. Do you have contracts or grants experience? Looking for a new career opportunity? Snohomish County Human Services is hiring for one (1) Human Services Specialist II (HSSII) Older Americans Act (OAA) contract manager with Aging & Disability Services. Position will collaborate with program and contract staff who are committed to providing the best possible services for Snohomish County residents. The successful candidate will have strong leadership skills and the ability to work collaboratively and effectively with fellow team members, contracted providers, community partner agencies and stakeholders, division and department heads, and members of the public. This position will support contract management work within the LTCA Unit and provide technical assistance, training, and support to contracted service providers. Additional duties as assigned. This is a hybrid position, and the successful candidate will be required to work in the office as assigned and/or according to the business needs of the work unit. Position includes: Perform day-to-day contract management, including contracting and contract monitoring, as well as complaint and/or issue resolution with contracted providers. Provide technical assistance and contract-compliance training to contracted provers. Implement as required or directed, various County, State, Federal laws/rules/guidance pertaining to contract and program requirements. Coordinate and/or participate in various LTCA program activities, special projects, committees and workgroups, and strategic planning as business needs require. About You: You are a highly motivated and organized individual with: Professionalism with strong attention to detail and an understanding of system-based process Excellent interpersonal and communication skills, including good listening skills Highly effective time-management and task prioritization skills Initiative, consistency, trustworthiness and dependability An understanding of confidentiality and discretion Decision-making skills, including accepting responsibility for decision outcomes Creative-thinking and problem-solving skills Flexibility and graceful adaptability to change To Be Considered: Applicants must electronically submit an application through Snohomish County’s NeoGov site by 11:59 p.m. on the closing date. A resume and cover letter are required, along with a copy of your driver's license. When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or experience comply with the minimum requirements section of this posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact NeoGov Application Support at 855-524-5627 About Human Services: The Human Services Department's mission is to help all persons meet their basic needs and develop their potential by providing timely, effective human services and building community. The Human Services Department includes 350+ diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County. BASIC FUNCTION To perform responsible professional work in the planning, development, coordination, implementation and evaluation of human services programs either through direct services or by sub contractual arrangements. Job Duties STATEMENT OF ESSENTIAL JOB DUTIES Coordinates assigned program planning and development activities of complex programs with supervisors, administrators, other department staff, other county departments, other government agencies, private service organizations, citizen groups, and other organizations as necessary. Develops and conducts needs assessments and prepares comprehensive program plans, goals, and objectives, program budgets and contract documents for human services programs as assigned. Coordinates the data collection and reporting requirements for, assigned programs, including the organization and computerization of such reports; prepares analysis of data. Develops and negotiates contracts and service agreements with program subcontractors; monitors contract compliance and reviews and evaluates subcontractor performance for quality assurance and prepares monitoring reports and corrective action plans. Participates in the development of programmatic budgets within areas of assigned responsibility; participates in negotiation and execution of contracts with federal, state and other funding sources; provides ongoing monitoring of internal program budget(s); makes recommendations for modifications as necessary. Provides a variety of information and technical assistance to program subcontractor and potential subcontractors as necessary. Researches and prepares applications to obtain funding for various projects, studies or programs as assigned. Provides staffing for advisory boards and committees; provides group facilitation for community groups and committees to accomplish program goals. Keeps informed of and provides interpretation of federal, state and local regulations and guidelines relating to assigned program areas. Provides community leadership and mobilization for assigned areas; provides community education and training including coordination of community events. Facilitates funding application processes, including request for proposals. Works in a cross disciplinary and interdepartmental manner to best meet the needs of the department's clientele. STATEMENT OF OTHER JOB DUTIES Oversees activities of student interns and volunteers as assigned. Performs related duties as required. WHEN ASSIGNED TO DIVISION OF HOUSING & COMMUNITY SERVICES Be familiar with affordable housing activities including preparing down-line capital contracts and be knowledgeable of mortgages, subordination agreements, title insurance and other real estate documents. May work with escrow agencies and attend property closings, record required security documents, evaluate and take necessary action to protect the county's interest in the event of property foreclosures or agency bankruptcy. Inspect multi-family housing units for health, safety and code violations, monitor projects to ensure that the intended use of the property has been maintained for the required term of the contracts, ensures compliance with fair housing, tenant income requirements, and other regulations, writes inspection reports and notifies property managers and agencies of violations with required work orders and perform follow-up monitoring activities. Minimum Qualifications A Bachelor's degree in business or public administration, one of the social sciences or other field directly related to human services; PLUS, two (2) years progressively responsible experience in human services program planning, grant preparation and management or in a closely related field; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests. SPECIAL REQUIREMENTS A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment. Additional Information KNOWLEDGE AND ABILITIES Knowledge of: human services and governmental agencies, programs and resources grant writing methods, principles and applications application of relevant federal, state and local laws, codes, rules, regulations and guidelines to human services programming and operations research principles and methods; the use of computer technology programmatic best practices specific populations served by human services programs Ability to: develop human services programs, plans for services and operation establish and maintain effective working relationships with public, co-workers, governmental officials, citizen groups and advisory boards develop and maintain complete and accurate records analyze problems and prepare alternative strategies for solution gather, analyze and evaluate program, statistical and financial data perform data management requirements and updates on personal computer provide training to community groups and agencies as required communicate effectively orally and in writing SUPERVISION This position receives direction from a programmatic supervisor, division administrator or the Director of Human Services, as assigned. The work is performed with limited supervision and is reviewed through meetings, reports and results obtained. WORKING CONDITIONS The work is performed in the usual office environment with trips to locations throughout the county to attend community meetings and coordinate program activities. The employee is required to work evenings, weekends and holidays as necessary. The work may also involve site visits to client residences and as required, inspection of work performed at client homes including crawl spaces and attics. Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request. EEO policy and ADA notice

Requirements

A Bachelor's degree in business or public administration, one of the social sciences or other field directly related to human services; PLUS, two (2) years progressively responsible experience in human services program planning, grant preparation and management or in a closely related field; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities.
Must pass job related tests.
A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment.
Professionalism with strong attention to detail and an understanding of system-based process
Excellent interpersonal and communication skills, including good listening skills
Highly effective time-management and task prioritization skills
Initiative, consistency, trustworthiness and dependability
An understanding of confidentiality and discretion
Decision-making skills, including accepting responsibility for decision outcomes
Creative-thinking and problem-solving skills
Flexibility and graceful adaptability to change
Knowledge of: human services and governmental agencies, programs and resources
Knowledge of: grant writing methods, principles and applications
Knowledge of: the application of relevant federal, state and local laws, codes, rules, regulations and guidelines to human services programming and operations
Knowledge of: research principles and methods; the use of computer technology
Knowledge of: programmatic best practices
Knowledge of: specific populations served by human services programs
Ability to: develop human services programs, plans for services and operation
Ability to: establish and maintain effective working relationships with public, co-workers, governmental officials, citizen groups and advisory boards
Ability to: develop and maintain complete and accurate records
Ability to: analyze problems and prepare alternative strategies for solution
Ability to: gather, analyze and evaluate program, statistical and financial data
Ability to: perform data management requirements and updates on personal computer
Ability to: provide training to community groups and agencies as required
Ability to: communicate effectively orally and in writing

Nice To Haves

Contracts or grants experience

Responsibilities

Perform day-to-day contract management, including contracting and contract monitoring, as well as complaint and/or issue resolution with contracted providers.
Provide technical assistance and contract-compliance training to contracted provers.
Implement as required or directed, various County, State, Federal laws/rules/guidance pertaining to contract and program requirements.
Coordinate and/or participate in various LTCA program activities, special projects, committees and workgroups, and strategic planning as business needs require.
Coordinates assigned program planning and development activities of complex programs with supervisors, administrators, other department staff, other county departments, other government agencies, private service organizations, citizen groups, and other organizations as necessary.
Develops and conducts needs assessments and prepares comprehensive program plans, goals, and objectives, program budgets and contract documents for human services programs as assigned.
Coordinates the data collection and reporting requirements for, assigned programs, including the organization and computerization of such reports; prepares analysis of data.
Develops and negotiates contracts and service agreements with program subcontractors; monitors contract compliance and reviews and evaluates subcontractor performance for quality assurance and prepares monitoring reports and corrective action plans.
Participates in the development of programmatic budgets within areas of assigned responsibility; participates in negotiation and execution of contracts with federal, state and other funding sources; provides ongoing monitoring of internal program budget(s); makes recommendations for modifications as necessary.
Provides a variety of information and technical assistance to program subcontractor and potential subcontractors as necessary.
Researches and prepares applications to obtain funding for various projects, studies or programs as assigned.
Provides staffing for advisory boards and committees; provides group facilitation for community groups and committees to accomplish program goals.
Keeps informed of and provides interpretation of federal, state and local regulations and guidelines relating to assigned program areas.
Provides community leadership and mobilization for assigned areas; provides community education and training including coordination of community events.
Facilitates funding application processes, including request for proposals.
Works in a cross disciplinary and interdepartmental manner to best meet the needs of the department's clientele.
Oversees activities of student interns and volunteers as assigned.
Performs related duties as required.
Be familiar with affordable housing activities including preparing down-line capital contracts and be knowledgeable of mortgages, subordination agreements, title insurance and other real estate documents.
May work with escrow agencies and attend property closings, record required security documents, evaluate and take necessary action to protect the county's interest in the event of property foreclosures or agency bankruptcy.
Inspect multi-family housing units for health, safety and code violations, monitor projects to ensure that the intended use of the property has been maintained for the required term of the contracts, ensures compliance with fair housing, tenant income requirements, and other regulations, writes inspection reports and notifies property managers and agencies of violations with required work orders and perform follow-up monitoring activities.