Human Services Program Specialist

Commonwealth of Pennsylvania • Dauphin County, PA

2d • Hybrid

About The Position

The Department of Human Services is seeking a Human Services Program Specialist who enjoys working with detailed information and making processes work smoothly. This position lets you support important enrollment activities, respond to provider questions, and help maintain clear and accurate program documentation. You will collaborate with staff across the department to ensure strong compliance and efficient operations. Begin a role where your efforts help maintain a reliable and trusted enrollment system—apply today! Human Services Program Specialists help oversee key parts of the Medical Assistance Program provider enrollment process to ensure accuracy and compliance. This role requires strong attention to detail, clear communication, and steady support for policy interpretation and program operations.

Requirements

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
• Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

• Assist with special projects involving new policies and departmental initiatives
• Analyze and interpret program regulations and policies to ensure enrollment compliance
• Research and prepare written answers to provider questions, complaints, and inquiries
• Participate in workgroups and collaborate with staff to resolve enrollment issues
• Provide recommendations on complex or sensitive enrollment cases based on established policies
• Conduct reviews to ensure data accuracy within the provider enrollment system

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed