Program Coordinator (S)

Triangle•Salem, MA

2d•Onsite

About The Position

The Human Services Program Coordinator supervises Community Coordinators (Direct Support Workers) and leads community-based employment and activities aligned with Community Based Day/Employment Supports models. The role coordinates staffing and participant schedules, trains and coaches staff, maintains employment-site relationships, develops community opportunities and programming, and supports participants in community settings. The coordinator helps ensure appropriate staffing ratios, quality service delivery, participant safety, and that at least 50% of programming takes place in the community. The position also manages a caseload of DDS, MRC, and private-pay clients. It supports ISP development and implementation, tracks participant progress and attendance, ensures accurate service documentation and billing in Penelope, participates in ISP meetings, and prepares or assists with assessments, reports, incident reports, and other required records. The coordinator communicates with participants, families, funding sources, residential staff, and community partners to maintain continuity of support. The role reports to the Human Services Site Manager. It is full-time and salaried, Monday through Friday, 8:00 a.m. to 4:30 p.m., at Salem Day Services. A high school diploma or equivalent and direct-care experience are required. A related bachelor's degree is preferred, and supervisory and/or case-management experience is preferred.

Requirements

High school diploma or equivalent.
Direct-care experience.
Massachusetts driver's license and clean driving record.
Willingness to cold call companies, businesses, and organizations to create volunteer and employment opportunities.
Ability to read, analyze, and interpret documents.
Ability to respond to common inquiries or complaints from regulatory agencies or family members.

Nice To Haves

Bachelor's degree in a related field; a combination of prior experience and credentials may be substituted.
One to two years in a supervisory role and/or case management.

Responsibilities

Supervise Community Coordinators and lead delivery of community-based employment and activities.
Assist with training and orientation of new staff on software systems, programming components, and program logistics.
Coach staff in individualized support and problem-solving for participants and families.
Conduct monthly documented one-on-one supervision with Community Coordinators and apply attendance and progressive disciplinary procedures as needed.
Maintain appropriate staff-to-participant ratios and provide direct care as needed.
Work with the Site Manager to lead hiring for Community Coordinators.
Coordinate monthly program and employment schedules with the Site Manager and staff, and solicit and provide feedback to improve services.
Supervise participant groups at work sites, volunteer sites, recreational outings, and other community settings.
Coach direct-care staff on work sites, assessments, billing, and related matters.
Maintain and build professional relationships with supported-employment companies; monitor employment-contract utilization and adjust weekly schedules as needed.
Enter appropriate units and service notes in Penelope daily.
Network with community organizations to create volunteer, internship, employer-tour, social/recreational, employment-skills, and independent-living opportunities.
Help develop engaging curriculum that meets program goals.
Transport individuals to and from community activities and employment sites.
Prepare or assist with assessments and reports, including incident reports, safety assessments, and progress summaries.
Intervene in unsafe interactions or behavioral incidents to ensure participant safety.
Collaborate with staff and the Site Manager to ensure quality services and check that supports reflect participants' goals, needs, desires, and interests.
Ensure 50% of programming occurs in the community and represent Triangle positively to customers, families, and community organizations.
Manage a caseload of DDS, MRC, and private-pay clients and consult with the Site Manager and staff on consistent case-management practices.
Collaborate on writing and submitting ISP goals, tracking progress, and identifying challenges; participate in ISP meetings as needed.
Ensure 98% of ISP documents are submitted on time and 80% of ISP goals are met.
Monitor participant attendance and service billing in Penelope daily; check completion of ISP, behavior, and other data and follow up as appropriate.
Collect accurate data for ISPs, behavior plans, and monthly progress notes; train staff as appropriate.
Serve as backup quality checker for monthly billing, client payroll, and other appropriate information.
Participate in agency committees and initiatives, monthly case-management meetings as requested, biweekly team meetings, and identified training and professional-development opportunities.
Meet monthly with the Site Manager for supervision and report progress and issues regularly.
Assist with Human Rights Committee documentation and follow safety policies and emergency procedures.
Assist with or lead participant intake and complete required consents and assessments in Penelope.
Complete monthly progress notes, respond to Penelope alerts, and submit incident reports and ISP documentation through HCSIS as needed; notify the Site Manager and other appropriate parties.
Communicate proactively with families and funding sources and serve as a liaison to residential staff, families, therapists, and funding agencies.
Guide staff through accidents related to toileting, physical, or medical needs as needed; participate in one-to-one meetings with caseload participants as needed.
Participate in APLT meetings and the Safety Committee, updating the team as necessary.
Perform other duties as assigned.