Community Outreach Coordinator

State of North Carolina•1915 Health Services Way Wake, NC

1d•$55,221 - $96,639•Onsite

About The Position

The Advocacy & Empowerment Section is responsible for elevating the voices and experiences of those DMHDDSUS supports, ensuring that their concerns and needs are heard, understood, and addressed. The Section accomplishes this by helping to bridge the gap between those we serve and the services or policies they interact with, providing responsive, helpful, and efficient customer support to individuals who seek assistance, and engaging with community partners to ensure all individuals receive the services and supports they need. This section is also responsible for maintaining relationships and supporting the State Consumer and Family Advisory Committee (SCFAC) that advises the Department and the General Assembly on the planning and management of the State's public mental health, intellectual and developmental disabilities, substance use disorder, and traumatic brain injury services system as well as other advisory groups (Brain Injury Advisory Council and Mental Health Block Grant Committee). The Section coordinates with various internal and external stakeholders including NC DHHS leadership, the State Medicaid Agency, State Division of Social Services (DSS), Division of Child and Family Wellbeing (DCFW), professional associations, Local Management Entities/Managed Care Organizations (LME/MCOs), Medicaid Standard Plans, people with lived experience, advocates, advocacy organizations, and other stakeholders, to develop and implement strategic priorities. The primary purpose of this position is to provide support to the aforementioned advisory committees/councils. This position will be forward facing with NC DHHS leadership, providers, community leaders, people with lived experience who use the NC service system and other involved stakeholders. The individual in this position will be expected to represent NC DHHS/DMHDDSUS in the community as well as speak to the NC DHHS and DMHDDSUS priorities and initiatives in front of stakeholders and provide stakeholder feedback to DMHDDSUS leadership.

Requirements

Master's degree in a discipline relative to the program from an appropriately accredited institution and three years of related experience; OR Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and five years of related experience; or an equivalent combination of education and experience.

Nice To Haves

Working knowledge of behavioral health services and systems
Experience with outreach and community engagement including ability to design and present trainings
Strong organizational and planning skills, with the ability to manage tasks and priorities effectively.
Ability to establish and maintain effective working relationships with other state agencies, providers of services, individuals with lived experience and their families, advocacy groups and other organizations

Responsibilities

Provide support to advisory committees/councils.
Represent NC DHHS/DMHDDSUS in the community.
Speak to NC DHHS and DMHDDSUS priorities and initiatives in front of stakeholders.
Provide stakeholder feedback to DMHDDSUS leadership.