Human Services Consultant I (Temporary)

OSHR Temporary Solutions • Wake County, NC

7h • Onsite

About The Position

This is consultative work providing technical and administrative assistance to division staff, local agencies, community agencies, service providers, stakeholders, and others on issues affecting the program. Positions assist with program development, interpretation and implementation of rules and regulations, program standards, licensure or certification needs, compliance with established rules and regulations, automation needs, and new initiatives. Positions provide training for policy and procedures and establish performance requirements. Position ensures best practices are followed and assists with resource development; position may serve as a coordinator or liaison between stakeholders. Positions are involved in program assessment and compliance including the data collection, analysis, and reporting. Positions may serve as a liaison or coordinator with other agencies, service providers, advocacy groups and other stakeholders to enhance service provision. Some positions may recommend sanctions or corrective action for cases of non-compliance. Work includes development of policy based on laws, regulations, and rules; development of standards and/or procedures; assists with technical or administrative issues affecting program development; provide guidance to management, consultants, or directs service staff in policy interpretation; conduct quality assurance audits and compliance efforts for cooperative agreements including fiscal accountability. Positions may conduct investigations to determine compliance with standards and policies. Position conducts research on best practices and implements these as may be appropriate. Employees may provide advisory or advocacy services by participating in planning and development activities for other agencies to ensure client population needs are met. May supervise administrative staff. At the I-level, positions serve as the staff program specialist with primary responsibility for a single, less complex program including development, coordination, policy interpretation, quality assurance, and compliance with cooperative agreements/fiscal accountability. Or, the I-level positon may serve a regional program that involves an on-going monitoring aspect for compliance with administrative and programmatic rules that result certification, corrective action plans, sanctions, or closings. This level may also be accountable for the design and implementation of training modules for service providers, stakeholders, and/or staff.

Requirements

• Master's degree in a discipline relative to the program from an appropriately accredited institution and two years of related experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and four years of related experience; or an equivalent combination of education and experience.

Nice To Haves

• Oversee the implementation of essential Refugee Support Services and activities within the state of NC in accordance with the federal funding guidelines, grant awards, and state-level contracts.
• Position prepares Requests for Proposals, state-level contracts, and assists SRC with the selection of the best, most appropriate providers.
• Prepares and submits documentation and contract packages for new contracts and amendments.
• Acts as intermediary/liaison between SRO and Contracts Office/ OPCG.
• Evaluates contracted project services and costs.
• Assists in monitoring both contract administration and on-site service provision for compliance with federal regulations and contract terms.
• The institute plans for improvement/corrective action.
• Prepares necessary federal and/or state reports, such as the Trimester Performance Reports, for these projects.
• Reviews and distributes grant announcements, coordinates statewide response, and coordinates the state-level application approval process.

Responsibilities

• Provide technical and administrative assistance to division staff, local agencies, community agencies, service providers, stakeholders, and others on issues affecting the program.
• Assist with program development, interpretation and implementation of rules and regulations, program standards, licensure or certification needs, compliance with established rules and regulations, automation needs, and new initiatives.
• Provide training for policy and procedures and establish performance requirements.
• Ensure best practices are followed and assist with resource development.
• Serve as a coordinator or liaison between stakeholders.
• Conduct program assessment and compliance including data collection, analysis, and reporting.
• Serve as a liaison or coordinator with other agencies, service providers, advocacy groups and other stakeholders to enhance service provision.
• Recommend sanctions or corrective action for cases of non-compliance.
• Develop policy based on laws, regulations, and rules.
• Develop standards and/or procedures.
• Assist with technical or administrative issues affecting program development.
• Provide guidance to management, consultants, or directs service staff in policy interpretation.
• Conduct quality assurance audits and compliance efforts for cooperative agreements including fiscal accountability.
• Conduct investigations to determine compliance with standards and policies.
• Conduct research on best practices and implement these as may be appropriate.
• Provide advisory or advocacy services by participating in planning and development activities for other agencies to ensure client population needs are met.
• Oversee the implementation of essential Refugee Support Services and activities within the state of NC in accordance with the federal funding guidelines, grant awards, and state-level contracts.
• Prepare Requests for Proposals, state-level contracts, and assist with the selection of the best, most appropriate providers.
• Prepare and submit documentation and contract packages for new contracts and amendments.
• Act as intermediary/liaison between SRO and Contracts Office/ OPCG.
• Evaluate contracted project services and costs.
• Assist in monitoring both contract administration and on-site service provision for compliance with federal regulations and contract terms.
• Plan for improvement/corrective action.
• Prepare necessary federal and/or state reports, such as the Trimester Performance Reports, for these projects.
• Review and distribute grant announcements, coordinate statewide response, and coordinate the state-level application approval process.

Benefits

• Health insurance coverage under the High Deductible Health Plan (HDHP) may be available for temporary employees working an annual average of 30 or more hours per week.

What This Job Offers

• Career Level: Entry Level